FEATURED JOB OPENING: Two Person Team Management/Maintenance - University Place, WA

Looking for strong self-starting on-site Management Team for a 86 unit apartment complex in University Place, WA, part of a small family-owned organization.
Responsibilities to include but not limited to the following:
Market Vacancies
Schedule and show vacant units
Promote Community with residents by having activities and excellent service
General office duties to include rent collection, banking, annual inspections, move in paperwork, notices, monthly newsletters.
Yardi Voyager System
Maintenance Tech- Must have STRONG apartment turn over experience along with the ability to perform day to day repairs of the community. Complete work orders in a timely manner.
Have basic carpentry, wall repair, plumbing, and electrical skills. Maintain grounds and common areas. Provide 24-hour emergency maintenance service. Maintain inventory of equipment and supplies. Must be able to take directions and be self-starter. Relate professionally with residents, vendors and other employees.
Have driver's license and insurance for Washington.
Treat all residents of the community with respect and compassion.
Please email resumes.

FEATURED JOB OPENING: General Manager(s) - Monte Rio, CA

This General Manager position oversees a hotel property. This role will help minimize operating costs, improve operations efficiency, and deliver a positive experience for our guests, while maintaining the standards of health and safety.

The ideal candidate has Manager-level experience at a hotel property and has a strong understanding of what makes great customer service. In this position, you must be available to work flexible hours, including weekends and holidays as needed. GM would be required to stay on the employee housing on property for a highly discounted rate. 

We are looking ideally for a couple to lead the operations of the property.

Responsibilities

-Ensure that the check-in experience is executed efficiently, while delivering a seamless, warm and welcoming guest experience

-Manage the property maintenance team and ensure that rooms are cleaned in accordance with our high standards

-Ensure that the property, both interior and exterior, appears at its best and operationally functioning at its highest level. This will include managing the internal maintenance team and external vendors.

-Conduct basic HR personnel duties, including hiring, onboarding, training, managing performance, verifying hours worked and running payroll (through our simplified HR system)

-Lead in addressing any complex guest-related matters

Other Responsibilities Include

-Monitor P&L reports and adjust on-property planning as needed to ensure budgets are met

-Manage property expenses

-Ensure compliance with health and safety regulations

-Regularly inspect, document, and resolve any required repairs and cleanliness issues on the property

-Monitor and ensure effective guest satisfaction scores, respond to reviews as appropriate

Ideal Qualifications

-4+ years experience in service industry with direct customer interaction

-4+ years experience in leading teams at Manager Level +

-4+ years overseeing a physical facility

-Experience in ownership of financial performance and a track record of successful cost control management

-Experience with HR functions such as hiring, training, scheduling, payroll, employee relations, and compliance

-Experience in utilizing technology for efficiency and communication

-High school diploma/GED required, BS degree preferred

Physical Requirements

While performing the required duties of this job, the employee is regularly required to stand and walk for extended periods of time. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

Other Ideal Traits

-Ability to manage time effectively to ensure completion of tasks

-Excellent communication skills with the ability to listen effectively

-Ability to make the right executive decisions without the need for escalation

-Self-motivated, well organized, ability to motivate others

-Results driven leader with ability to make the right executive decisions without need for escalation

-Overall resourceful and tech-savvy

-Excellent customer service and interpersonal skills

Compensation & Benefits

-Competitive compensation, starting at $70,000 - $80,000 USD

-Commensurate with experience

-Annual Discretionary Bonus eligible up to 20%

-Housing options available, GM would be required to stay on the employee housing on property for a highly discounted rate

-Excellent benefits package

-Paid time off & vacation

-Professional development growth opportunities

-Introduction to Hotel Owners Referral Program

-Hotel discount program

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Nearest well-known metro city (or cities):

Guerneville, Monte Rio, California

FEATURED JOB OPENING: Lodging Manager Couple - Dunsmuir, CA

Position Summary:

Railroad Park Resort is seeking a friendly, positive, hospitality-minded couple to join our Leadership Team in the area of Guest Services in spring 2024. This is a live-in position with a 1-bedroom second story apartment onsite included as part of the compensation. The Lodging Managers will partner with company leaders to manage the day-to-day operations of the resort. These positions are responsible for effectively and efficiently overseeing front desk hospitality, reservations and lodging operations, housekeeping, and gift shop sales. The Lodging Managers will coordinate and implement projects, improve processes, and ensure that all Railroad Park Resort guests have a positive experience. They will also contribute to the spirit of teamwork, employee appreciation, stewardship, warmth, and service that is central to the Railroad Park Resort staff culture.

About Railroad Park Resort: Since 1968, Railroad Park Resort has been a top north state vacation destination consisting of: ● 23 caboose lodging rooms & 4 cabins ● A full service restaurant serving breakfast, lunch, and dinner ● A 45 space RV/Tent campground ● Game room and camp store ● Views of Castle Crags and forest lands ● A pool/hot tub, river, ponds, and other beautiful amenities on 48 acres We are open year round and have a Tripadvisor “Certificate of Excellence” property with a strong following. We are continuously upgrading and improving the resort quickly becoming one of the best railroad-themed resorts in the world. There is tremendous opportunity and we are seeking a couple with a can-do spirit who wishes to be a part of our leadership team.

Lodging Manager | Essential Duties & Responsibilities:

● 30-40 hour work week with “on-call” duties as required

● Directly responsible for overseeing: ○ Reservation systems, lodging operations, and front desk staff ○ Housekeeping/laundry operations and staff; Perform quality checks on guest accommodations ○ Group Reservations ○ Solutions to guest-related issues ○ Gift Shop sales

● Supervision: ○ Hire and onboard team members ○ Monitor performance and support skills training ○ Ensure success of the property by providing expertise and assisting with decisions when needed ○ Ensure a safe working environment ○ Plan for contingencies and be well prepared in the event of an emergency; Respond effectively and quickly to unexpected maintenance and weather challenges

● Customer Service: ○ Positively engage with guests; Champion warm welcomes and fond farewells with all guests and visitors whenever arriving/departing ○ Get to be an engineer! Host property tours by driving guests in a trackless train! ○ Be familiar with the local area (things to see and do) to direct guests to places and activities of interest ○ Encourage guests to complete online reviews such as on Google, Trip Advisor, etc. ○ Ensure all lodging facilities are in top condition and in full working order ○ Ensure that all housekeeping standards are met ○ Take shifts at the front desk and fill in as needed

● Other duties: ○ Building, grounds, equipment maintenance and repairs (as needed) ○ Administrative duties, daily report, and cash drawer reconciliation ○ Event coordination; Organize special guest packages

Others duties as required

Preferred:

● A minimum of 2-4 years of experience in hospitality and customer service, with management-level experience 

Required:

● Proficiency in computer programs; Familiar with POS systems and use as needed for checking guests in, gift shop sales, processing gift certificates, etc.

● Valid Driver's License and personal vehicle

● Ability to drive a golf cart

● Able to effectively communicate clearly with managers, staff, and guests

● Strong interpersonal and listening skills required, with sensitivity and appreciation for diverse viewpoints and various communication styles

● Ability to exercise good judgment, manage time effectively to solve problems, and respond appropriately to changing circumstances and priorities

● Commitment to the mission/vision/values of Railroad Park Resort

● Ability to manage several tasks and competing priorities; Ability to be solutions-oriented

● Ability to handle sensitive information with a high degree of confidentiality

● High proficiency with follow-through and dependability

● Be able to reach, bend, stoop, and lift items

● Must be able to regularly climb stairs to access cabooses and apartment

● Must be able to frequently communicate orally online and by telephone

● Must be legally authorized to work in the United States Salary & Benefits:

● Salary dependent on experience ● Paid vacation leave and sick leave ● Employee discounts on lodging, dining and retail items ● Access to professional development ● Housing including utilities