Campground Manager(s) - Egg Harbor City, NJ

We are looking for Hospitality Superstars to join our team. 

Goals & Objectives

• Live our values while leading your on-site team to accomplish the following:
• Maintenance of a safe, fun, clean, and family-oriented environment
• Ensure that campground and its amenities are fully operational
• Recruit, train, and lead the on-site team
• Maximize camper-nights, registration revenue, store sales, and ancillary revenue while managing expenses
• Drive growth and promotion of campground's service offerings
• Maintain company standards and expectations
• Manage campground’s key performance indicators (KPIs)
• Oversee capital improvements, maintenance, and other infrastructure projects

Community Management

• Manage all campground operations to ensure the highest level of camper satisfaction
• Develop marketing initiatives designed to drive occupancy
• Manage camper expectations, address and solve camper-related issues to ensure a positive guest experience
• Oversee onsite events including but not limited to live music
• Proactively gather information on campers’ and their travel plans to find ways to “wow” them
• Design and implement rules, guidelines and best practices for the community to maximize camper experience
• Recommend best practices, including but not limited to community management, sales, events, training, and camper experience on a company-wide level
• Review daily reports and work with the team to finalize weekly and monthly reports
• Expense management for the campground, including the submission of accurate weekly expense reports

Business Development

• Take responsibility for sales, local marketing, and community dynamics
• Actively manage reservations to work towards 100% campground occupancy
• Engage in the larger community of the market by attending events and networking with local business, government groups, and organizations
• Manage and maintain relationships with vendors, suppliers, and neighbors

Physical Campground Management

• Make recommendations on any repairs, maintenance, or updates required in your campground
• Oversee and implement capital improvement projects
• Analyze reviews to identify and resolve issues presented, i.e. un-level sites, insufficient cleaning staff, or poor cable tv picture quality, etc.
• Set priorities using camper reviews and clearly communicate adjustments to the team
• Know and be able to implement camper safety plans, i.e. fire and emergency plans

Personnel Management

• Manage the on-site team to achieve specific goals and objectives
• Lead professional development within the team and make recommendations to promote current employees
• Perform weekly one-on-one meetings to track individual performance
• Oversee staffing to ensure the team is maximizing productivity
• Oversee and keep the team up to date with process changes
• Oversee team including performance management reviews

Experience & Requirements

• College graduate with a four-year degree
• Customer service and sales experience required
• Project management and business operations experience required
• Must have strong verbal and written communication skills
• Understanding and experience managing a team of more than two people
• Exceptional organizational and multitasking skills
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
• Passion for and understanding of our mission and values

Our Mission

• We are on a mission to be the most hospitable company in the world.

Our Values

• We put our team first: The most important hospitality we extend is to our team members. The way we treat one another sets the tone for how we treat everyone. Our team is our most important asset, and together we can accomplish anything.
• We make them say WOW: We are passionate and determined to WOW our team members, our guests, our community, our suppliers, and our partners at every interaction.
• We express gratitude: We appreciate that our team members and guests have many choices, and we are grateful that they have chosen to spend their time with us. We are committed to demonstrating that by choosing us, they've made the right decision.
• We get better every day: We are always growing, learning, and ready to embrace and drive change. When we stumble, we admit fault and get back on our feet. We are in the constant pursuit of excellence in everything we undertake.
• We are steadfastly resourceful: We do more with less and will do whatever it takes to overcome a challenge.
• We enable mobility: We believe in providing access points to the most desirable places in America at a fair price.
• We bounce out of bed: We wake up each morning excited for the journey.
• We work hard to be the best neighbor: We strive to leave the biggest positive impact on the communities where we operate. When possible, we buy local, hire local, and do all we can to support our neighbors. Their success is our success, and we want to see them win.

FEATURED JOB OPENING: Management Team - Eureka, CA

Management Team (Office and Facilities) for beautiful Eureka, CA marina & RV park!

Horizon Outdoor Hospitality is seeking a management team (office and facilities) for a marina and RV park in Eureka, CA. Johnny’s Marina & RV Park is seeking a team to help reposition the property as ownership looks to reinvest in and reimagine the possibilities of the park. The property includes 53 sites rented on an extended stay basis, and more than 30 boat slips on the shores of Humboldt Bay in beautiful Eureka.

To meet our goals in building a reputation of excellence and first-class guest hospitality, applicants must possess a friendly, guest-first mentality and a willingness to work hands on with the property as it’s improved.

The position offers a competitive salary (paid for all hours worked), plus use of a free RV site. Interested in joining our team and elevating the experience on the shores of the Pacific Ocean? We’d love to hear from you!

FEATURED JOB OPENING: Mobile Home Park Manager and Maintenance Team - Yuma, AZ

We are a fast-growing company with an open, supportive culture, that thrives on giving our team members the tools to be successful. We are looking for a talented management/maintenance team to join our expanding team in Yuma Arizona at our newest 3 star 100+ space Mobile Home property beginning between December 1-15, 2020.

As owners, we believe in investing back into the property, being proactive in our approach, and giving our residents the best experience possible.

We are looking for a manager/maintenance team who:

• Likes setting goals

• Would rather be proactive than reactive

• Is great at customer service

• Isn’t afraid of computer programs

Thank you! 

The 52TEN Team

Duties/Responsibilities:

Property Manager

• Maintain consistent office hours and/or availability based on daily schedule.

• Maintain telephone access for daily operations and emergency calls.

• Serve as a community resource for resident challenges using high customer service standards.

• Assist in creating processes to better communication with residents and the management team

• Coordinate the distribution of monthly resident bills.

• Communicate with residents on monthly newsletters, delinquent notices, and other compliance notices

• Read water meters once/month

• Make rental deposits.

• Resolve resident disputes by providing assistance and intervention

• Conduct community inspections on a frequent basis to ensure resident compliance with community rules, health and safety concerns as well as city and county codes.

• Maintain records of resident communication, problems, compliance issues, etc

• Use software to manage the property and communicate with ownership.

Community Maintenance & Repair

• Develop and implement an effective program that maintains the repair needs for the community. Strive to address all minor repairs without outside intervention.

• Maintain common area landscape, clean up, and general maintenance.

• Monitor all vendor projects to ensure work quality and safety.

• Develop equipment maintenance and repair schedule that protects and promotes the proper use and care of equipment and tools.

• Maintain weed control at a frequency that protects community appearance.

• Performing various capital improvement projects throughout the property.

• Additional responsibilities include: making minor maintenance repairs, cleaning up debris, performing inspections on individual spaces, painting, plumbing, turning around mobile homes, and general upkeep and well-being of the park community.

Minimum Qualifications:

• 3+ years of experience as a Property Manager or Assistant Property Manager, providing oversight to RV, or mobile home communities & 5+ years Maintenance experience.

• Ability to use Microsoft Office products.

• Proven proficiency in all areas of property management operations.

• Strong organizational, analytical and decision-making skills.

• Excellent communication, management, and interpersonal skills.

• Task oriented who can attack goals head on

Salary Compensation

• Salary commensurate with experience

Other Compensation

• Utility stipend

• Free use of on-site manager home

• Free internet

Commissions / Bonus / Other

• Additional year-end bonuses (based on performance and meeting goals)

• Annual raises

• Paid vacation

Mobile Home Park Manager and Maintenance Team - Sierra Vista, AZ

We are a fast-growing company with an open, supportive culture, that thrives on giving our team members the tools to be successful. We are looking for a talented management/maintenance team to join our expanding team in Yuma Arizona at our newest Mobile Home property beginning in the middle of December 2020.

As owners, we believe in investing back into the property, being proactive in our approach, and giving our residents the best experience possible.

We are looking for a manager/maintenance team who:

• Likes setting goals

• Would rather be proactive than reactive

• Is great at customer service

• Isn’t afraid of computer programs

Thank you! 

The 52TEN Team

Duties/Responsibilities:

Property Manager

• Maintain consistent office hours and/or availability based on daily schedule.

• Maintain telephone access for daily operations and emergency calls.

• Serve as a community resource for resident challenges using high customer service standards.

• Assist in creating processes to better communication with residents and the management team

• Coordinate the distribution of monthly resident bills.

• Communicate with residents on monthly newsletters, delinquent notices, and other compliance notices

• Read water meters once/month

• Make rental deposits.

• Resolve resident disputes by providing assistance and intervention

• Conduct community inspections on a frequent basis to ensure resident compliance with community rules, health and safety concerns as well as city and county codes.

• Maintain records of resident communication, problems, compliance issues, etc

• Use software to manage the property and communicate with ownership.

Community Maintenance & Repair

• Develop and implement an effective program that maintains the repair needs for the community. Strive to address all minor repairs without outside intervention.

• Maintain common area landscape, clean up, and general maintenance.

• Monitor all vendor projects to ensure work quality and safety.

• Develop equipment maintenance and repair schedule that protects and promotes the proper use and care of equipment and tools.

• Maintain weed control at a frequency that protects community appearance.

• Performing various capital improvement projects throughout the property.

• Additional responsibilities include: making minor maintenance repairs, cleaning up debris, performing inspections on individual spaces, painting, plumbing, turning around mobile homes, and general upkeep and well-being of the park community.

Minimum Qualifications:

• 3+ years of experience as a Property Manager or Assistant Property Manager, providing oversight to RV, or mobile home communities & 5+ years Maintenance experience.

• Ability to use Microsoft Office products.

• Proven proficiency in all areas of property management operations.

• Strong organizational, analytical and decision-making skills.

• Excellent communication, management, and interpersonal skills.

• Task oriented who can attack goals head on

Salary Compensation

• Salary commensurate with experience

Other Compensation

• Utility stipend

• Free use of on-site manager home

• Free internet

Commissions / Bonus / Other

• Additional year-end bonuses (based on performance and meeting goals)

• Annual raises

• Paid vacation

FEATURED JOB OPENING: FT Self-Storage Facility Managers - Stuart, FL

Southeast Management Company is looking for highly self-motivated individuals or husband/wife couples as Facility Managers for a newly developed Class-A self-storage “smart” facility located in Stuart, FL.

Responsibilities of the job include superior customer service, retail sales, marketing, budgeting and expense control, debt collection, computer proficiency, revenue management and fundamental property maintenance capabilities. 

This is a Full-timeposition witha competitive salary, benefit package, including health, dental, life insurance and 401k plan, paid holidays and paid time off.  The position DOES NOT have onsite housing.

RESPONSIBILITIES: 

·      Leader of an engaged store level team: recruit (at times), motivate and retain a team of high-performing and driven property co-manager(s) and relief manager(s).

·      Drive your team and store with effective communication.

·      Deliver outstanding and consistent customer service.

·      Provide a welcoming and well-maintained environment for customers.

·      Effective facility maintenance and vendor management.

·      Address customer inquiries and concerns promptly in a professional manner.

·      Communicate effectively with customers, colleagues and team-members.

·      Develop and implement strategies to capitalize on opportunities at your store and within your marketplace.

·      Manage operational budgets including, but not limited to, relief manager payroll and repair and maintenance projects.

·      Conduct routine and frequent property inspections to ensure company safety/operational standards are met and maintained.

·      Oversee delinquent tenant processes, reduce delinquency rates and improve customer retention.

Additional Operational Responsibilities:

·      Day-to-day facility operations

·      Employee work schedules

·      Approval of Settlement Agreements

·      Auction documentation/coordination/scheduling

BENEFITS:

·      Extensive training and coaching plans-we want you to succeed.

·      Comprehensive group healthcare programs,

·      401(k) with generous employer match.

·      Paid time off

SKILLSREQUIRED:

·      Proven track record of top tier performance

·      Experience managing operational and payroll budgets

·      Exceptional communication and time management skills

·      Proficient in MS Office (Excel, Word, Power Point and Outlook)

·      In-depth knowledge and proficiency in Sitelink (Storable) software is a plus.

·      Passion for sales and customer service excellence

·      Bachelor’s Degree preferred.

FEATURED JOB OPENING: Assistant Innkeeper(s) - North Conway, NH

Single person or couple OK for Asst. Innkeeper at group of 3 boutique mini resort hotels in New England. You will do all necessary to run small hotels (soup to nuts) and float among Cape Cod (beach), Coastal Maine, and New Hampshire (Mountains) with small studio housing provided. Open Year round.

All small Inn-like properties/no food & bev.

Asst Innkeeper will cover front/housekeeping/all admin, etc.

OPEN IMMEDIATELY. travel funds provided to get here. Pay is housing, monthly paid stipend, bonus potential. short or long term contract avail. (3 months min.) first 30 days probation. No SMOKING. Dog OK.