FEATURED JOB OPENING: Hotel Guest Attendant(s) - Woodstock, VT

Looking for candidates with a genuine customer service mindset and the ability and willingness to work across a variety of hotel operations, which may include but not limited to: 

Front Desk Attendant

Responsible for overseeing our guest’s customer service experience. Respond in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.  Responds to inquiries regarding hotel information and guest concerns.  Supervise the daily operations of the hotel employees when hotel managers are not working. Promoting a safe environment and quality services to achieve maximum guest satisfaction and financial success.  Ultimately the attendant will enhance customer loyalty and strengthen our business’s reputation.

Overnight – On Call Attendant

Responsible for overseeing our guest’s customer service experience, when called upon, during the hours the lobby office is closed. Respond to late check-in’s, property disturbances, noise complaints, unexpected or spontaneous customer needs if any, during overnight hours. Respond in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.  Responds to inquiries regarding hotel information and guest concerns and is available for any guest calls while the lobby is closed.  Promote a safe environment and quality services to achieve maximum guest satisfaction and financial success.  Ultimately the overnight – on call attendant will keep asset liability secured while enhancing customer loyalty and strengthen our businesses reputations.

Room and House Attendant

Responsible for maintaining a high level of cleanliness in all guest spaces including the guestrooms, corridors, and hotel grounds. This role is also responsible for cleaning that sustains the long-term use of the guestroom furniture, fixtures and equipment. This role helps maintain the property in a clean and orderly condition according to standard procedures in a safe, accident-free manner.

Breakfast Attendant

Responsible for overseeing our guest’s breakfast experience. Respond in a professional and courteous manner to guests by providing accurate and timely information, and food and beverage services, including hands-on assistance with setup, basic food and beverage prep, stocking buffet line, clearing tables, dishwashing, and dining room cleanup.  Responds to inquiries regarding hotel information and guest concerns. Promoting a safe environment and quality services to achieve maximum guest satisfaction and financial success. 

You are:

• Committed to excellence
• Culture driven                                         
• Transparent
• Passionate
• Courageous
• Intentional
• Authentic
• Competitive
• Creative
• Dynamic
• Nimble
• Engaging
• Fun

• Detail Orientated

You can:

• Lift, push, pull and carry up to 50 pounds.
• Frequently bend and kneel to perform inspections.
• Respond quickly to emergencies - 100% mobility required.
• Continuously stand and climb stairs for approximately 40% of 8 hours.
• See to visually inspect interior and exterior of hotels

You have:

• Understanding of all hotel front office procedures.
• A working knowledge of guest services and hotel services, policies or operations. 
• A high school graduate level mathematical aptitude; know standard cash handling procedures and knowledge of computerized cash register systems.
• Experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
• Hand and finger dexterity to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
• An ability to understand and follow verbal/written instructions, work on more than one task at a time, be able to communicate both verbally and in writing.
• The ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Ability to make decisions with only general policies and procedures for guidance and keeping the General Manager informed of general direction.
• Speech and written skills to communicate with managers, guests and employees, and literacy skills necessary for reports, policies and procedures.

Note – this job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the position.