Campground Manager in Hoodsport, Washington

Skokomish Park at Lake Cushman Overview

Skokomish Park at Lake Cushman is a Skokomish Tribal business owned and operated by the Skokomish Tribe.  Skokomish Park at Lake Cushman was voted 2nd Best Campground in KING5 Evening Magazine's "The Best of the Northwest Escapes"  The campground has 61 sites, a three ramp public boat launch, two day use areas and a group camping area.  Skokomish Park is a very popular summer wedding venue as well.

A Day in the Life

A typical day for a Campground Manager starts with a walk around the property to assess cleanliness, check the status of on-going projects, and connect with guests on their experience. The Campground Manager makes sure their team is engaged and focused on the goals of the campground by offering hands-on support to their team. They can be found helping the office team with check-ins and reservations and/or assisting the Maintenance team with a pipe leak or project. It is the Campground Manager’s responsibility to uphold and train our standards and provide constant gentle feedback to help the team succeed. Additionally, the Campground Manager evaluates the pricing strategy, marketing efforts, operational costs and guest experience at the campground and strategically plans to get better everyday.

Goals & Objectives

• Maintenance of a safe, fun, clean, and family-oriented environment
• Ensure that the campground and its amenities are fully operational
• Recruit, train, and lead the on-site team
• Maximize camper-nights, registration revenue, store sales, and ancillary revenue while managing expenses
• Drive growth and promotion of campground's service offerings
• Maintain company standards and expectations
• Manage campground’s key performance indicators (KPIs)
• Oversee capital improvements, maintenance, and other infrastructure projects

Community Management

• Manage all campground operations to ensure the highest level of camper satisfaction
• Develop marketing initiatives designed to drive occupancy
• Manage camper expectations, address and solve camper-related issues to ensure a positive guest experience
• Oversee onsite events including but not limited to live music
• Proactively gather information on campers’ and their travel plans to find ways to “wow” them
• Design and implement rules, guidelines, and best practices for the community to maximize camper experience
• Recommend best practices, including but not limited to community management, sales, events, training, and camper experience on a company-wide level
• Review daily reports and work with the team to finalize weekly and monthly reports
• Expense management for the campground, including the submission of accurate weekly expense reports

Business Development

• Take responsibility for sales, local marketing, and community dynamics
• Actively manage reservations to work towards 100% campground occupancy
• Engage in the larger community of the market by attending events and networking with local business, government groups, and organizations
• Manage and maintain relationships with vendors, suppliers, and neighbors

Physical Campground Management

• Make recommendations on any repairs, maintenance, or updates required in your campground
• Oversee and implement capital improvement projects
• Analyze reviews to identify and resolve issues presented, i.e. un-level sites, insufficient cleaning staff, or poor cable tv picture quality, etc.
• Set priorities using camper reviews and clearly communicate adjustments to the team
• Know and be able to implement camper safety plans, i.e. fire and emergency plans

Personnel Management

• Manage the on-site team to achieve specific goals and objectives
• Lead professional development within the team and make recommendations to promote current employees
• Perform weekly one-on-one meetings to track individual performance
• Oversee staffing to ensure the team is maximizing productivity
• Oversee and keep the team up to date with process changes
• Oversee team including performance management reviews

Experience & Requirements

• Housing is provided
• Must be fully vaccinated (including booster) for COVID-19.
• Customer service and sales experience required
• Project management and business operations experience required
• Must have strong verbal and written communication skills
• Understanding and experience managing a team of more than two people
• Exceptional organizational and multitasking skills
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy