Maintenance and Guest Services (or) Housekeeper - Menemsha, MA

Come work at our Vineyard and enjoy the beautiful sunsets our property has to offer!!! 

A couple needed to work on our property consisting of two sister properties. We are located on the island of Martha's Vineyard, Massachusetts.  This is a seasonal position from May until October with affordable housing available.

Must be detail oriented, organized, able to work in a team environment with a positive outlook.  

Maintenance Team Member

• Respond and attend to guest repair requests.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests.
• Knowledge of electrical and plumbing systems.
• Check for new maintenance requests and update once the task is completed.
• Ability to prioritize and organize work assignments.
• Ability to work under pressure situations and exercise good judgements.
• Ability to focus attention on details, speed and accuracy.
• Ability to read and understand test equipment, measuring devices, and safety manuals.
• Perform maintenance activities like plunging toilets, unclogging drains, repairing all types of hardware, electrical equipment including lamps, air conditioners / HVAC and AC ducts.
• Test, troubleshoot and perform basic repair on all types of equipment.
• To clean and maintain all tools and equipment.
• To operate as an independent mechanic by analyzing problems, identifying courses of action, and implementing solutions with available resources and to a high degree of quality.
• To be available for any emergencies and act in an engineering capacity to protect guests and associates, and preserve the building and its systems during the emergency.
• Carry out specific oral and written instructions.
• Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Performs other duties as assigned by Owner or General Manager.

EXPERIENCE:

Minimum 1 to 2 years experience in a similar role with a good understanding of English, both written and oral.

AND

Guest Services Representative

• Perform duties as outlined in the Front Office Training Procedures.  
• Check guests in and out of the hotel in a courteous and pleasant manner.
• Use the appropriate phrases and greetings when interaction with guests.
• Ability to prioritize and organize work assignments.
• Ability to work under pressure situations and exercise good judgements.
• Ability to focus attention on details, speed and accuracy.
• Provide information pertaining to available services and facilities of hotel, points of interest and entertainment attractions, making reservations as needed. 
• Offer assistance to the individual needs and requests of all guests. Ensure guest needs are responded to in a timely and efficient manner.  
• Maintain guest confidentiality at all times. 
• Conduct self in a friendly and attentive manner during all guest encounters.
• Use proper telephone and reservation etiquette including describing the hotel, proper rate quotation and capturing reservations
• Operate phone system in, at times, a fast paced environment.
• Communicate pertinent shift information to the next shift and direct supervisor.  
• Carry out specific oral and written instructions.
• Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Performs other duties as assigned by Owner or General Manager.

Experience:

Minimum 1 to 2 years experience in a similar role with a good understanding of English, both written and oral.

OR

Housekeeping Attendant

• Undergo training on specifics to housekeeping duties
• Understand the company’s policy on work shifts, guest’s possessions and privacy issues 
• Provide basic housekeeping duties including changing the sheets, changing and arranging the towels, restocking toilet supplies, vacuuming, dusting and rearranging the room after guests check out
• Report and return any guest properties found in the rooms while rendering service 
• Report cases of property damage to supervisor 
• Work with a team of housekeepers on each shift 
• Clean, disinfect and store all equipment at the end of the shift

• Excellent working knowledge of cleaning appliances and their operations and proper use of cleaning agents 

• Attention to detail 

• Physical strength and stamina to work extended periods

• Ability to maintain confidentiality