Resort Assistant Manager and Support Staff - Loon Lake, WA

Seasonal work with year-round salary and lakefront housing provided. Fulfilling career in a vacation setting with opportunities to lead.  Position for spouse available in maintenance, housekeeping, store, cook, Asst. Manager, etc.

Historic Granite Point Park is a family-owned business set on beautiful Loon Lake, WA that has served vacationers in the Pacific Northwest for 100 years. We are a well-loved summer institution with some of the best lakefront access and beach in the region. Many of our guests have been coming for generations, and we strive to make each and every visit to the Resort the very best of its kind for each of our guests.  

This is a challenging, fast-paced job with lots of opportunities to apply your people, organization, and management skills—all in a vacation-based environment at one of the nicest settings in the State!  Primarily a seasonal job, but with some year-round responsibilities, and a salary commensurate will full-time employment, paid over an annual basis.  The position only requires “boots-on-the-ground,” full-time attention, for about six months of the year.  While the job demands some attention through the entirety of the year, it allows for extend vacation, flex-time, working remotely, or a supplemental job between, roughly, October and April.  The ideal candidate for Assistant Manager is someone with enthusiasm, high standards, a strong work ethic, and a passion for customer service.  Experience in the hospitality industry, management, food and beverage, and marketing, are a plus, as well as some business acumen and strong people skills.  

As Assistant Resort Manager you will be responsible for assembling and overseeing a diverse and collaborative team including guest services and front of house, housekeeping, grounds and maintenance, and food and beverage.  You will ensure that all aspects of the guest experience—from the customer and hospitality side to the grounds and maintenance—are top-notch. You will set the standard for ensuring smooth team operations, responsive and friendly guest interactions, and quality customer service.  You will manage budgets, operations, security, maintenance, staffing, as well as sales and marketing, and the day-to-day operations of the Resort. As part of the Resort's leadership team , it is your job to lead your team by example, inspiring a "can do", whatever-it-takes guest service attitude, implementing as well as influencing, the vision for the Resort.

The Assistant Resort Manager will:

• Help implement & refine our 10-year Resort Plan
• Be fully responsible for the resources and assets of the property, including staff, grounds, improvements, amenities, and guest experience
• Establish a “customer first" culture for our guests, and sustain a highly engaged resort
• Recommend and administer policies and processes
• Develop and implement strategies and practices which support employee engagement
• Analyze, prepare, and manage the operational budget of the resort in order to improve profitability

• Prepare and analyze reports to facilitate Board and management decision making
• Analyze business forecasts and maximize productivity by adjusting schedules accordingly
• Manage billing and cash in accordance with Board’s policies and standards

• Communicate performance expectations and provides staff with on-going feedback

• Lead, coach and motivate staff

• Be self-directed and work productively in a fast-paced and ever-changing environment

• Respond to common inquiries and questions from owners, regulatory agencies or members of the business/resort community
• Understand and apply aspects of resort and property management, including applicable laws and regulations.
• Maximize guest satisfaction by ensuring that all staff show genuine hospitality and exceed guest expectations.

This is an active role and some days require being on your feet, and actively involved engaging with guests or handling the myriad of tasks involved in ensuring that the front-of-house and back-of-house aspects of the resort are in near perfect shape for our guests.   As Assistant Manager, you will work in a gorgeous family-friendly environment that celebrates the lake life and is never dull. 

We offer excellent pay, on-site residence, guest discounts, performance bonuses, and the opportunity to work and play in a lake vacation environment.

Preferred Experience

• A Bachelor's degree or a combination of education and commensurate experience
• Experience or education in the Hospitality, Hotel/Resort Management, or Food and Beverage Industry
• Experience managing staff or teams
• Competency with common computer and software systems such as Microsoft Office, web- based applications, and reservation & financial systems
• Marketing sense, business acumen, high standards, and an eye for detail

Other Important Information

Loon Lake is approximately 25 miles north of Spokane, Washington. On-site waterfront living accommodations are negotiable. The Resort is open seasonally from approximately April 1-September 30. The Assistant Manager will be very active for those six months of the year. During the remaining months, work is more in the range of a part-time basis with potential to travel, work remotely, or even hold another seasonal or part-time job, but all with the security of an annual salary.