Family Camp Manager/Resort Manager - Belgrade Lakes, ME

Family Camp/Resort Manager - Job Description

We go back to 1881, when George F. Joyce began taking fellow Massachusetts teachers to the island for the summer.  Purchased by a group of twelve cabin owners in the 1970’s, the island resort has been welcoming owners and guest renters ever since. Summer days on the island are devoted to swimming, fishing, tennis, and enjoying sunsets, loons, and friends. Life at Taconnet remains what it always was: simple, fulfilling, peaceful, and close to nature.

We are seeking a Family Camp Manager/Resort Manager who is devoted to maintaining the core values of the resort and welcoming guests with open arms and a smile. The Family Camp Manager/Resort Manager is the embodiment of the resort’s culture. While creating a top-notch guest experience, the Resort Manager is a strong leader responsible for the smooth operation of the resort and effective management of its staff.

We are open to an individual or a couple/pair who are interested in sharing these responsibilities (families welcome).  

Responsibilities:

• Lead the entire guest experience, from taking reservations during the off-season, communicating with guests prior to and during their stay on the island, and curating a memorable guest experience.

• Alert guests to all recreational activities and options during their stay.

• Manage staff to maintain overall cleanliness and operational standards of the resort.

• Manage day to day activities with a close attention to detail - including the culinary experience, recreational activity experience, and housekeeping.

• Proven leadership abilities with exceptional communication and listening skills.

• Manage a young staff (typically ages 17-28).

• Proactive guest communication in order to retain current guests and attract new guests through surveys and direct marketing tactics.

• Encourage guests to get involved with each other and take advantage of the many opportunities on the island.

• Ensure that guests have the type of experience that brings them back to the Resort year after year.

• Day-to-day financial management of a resort/camp.

• Communicate with the Board of Directors as well as financial accountants.

Qualifications

• 5+ years related or relevant experience

• 5+ years of leadership experience, including hiring and managing staff

• 2+ years working in a family-oriented environment

• Relocation to the island during the season (approximately after Memorial Day to Labor Day) is mandatory.

• Ability to return to the island on occasion, as needed, during off-season.

• Must be available to meet with and report to owners and board of directors annually.

• Local travel is required to meet with vendors during the off-season.

• Experience using basic computer software (Quickbooks, Gmail, Excel, reservation software etc.)

• Must have a valid U.S. driver’s license.

• Must be physically able to stand/sit for 8+ hours and lift/move 30+ lbs.

• Ability to work a flexible schedule, including evenings and weekends.