Domestic Couple required to manage large private property - Muskoka, ON

Estate Couple required to proactively manage all aspects of a multi-dwelling estate including but not limited to property maintenance and renovations, liaising with contractors and service providers, manage household staff, coordinate small and large events, manage household spending, provide concierge services and additional projects as required. The position is full-time and live-in.

While the Employer has a preference for an Estate Couple, they will consider splitting the position between a single Estate Manager and a single Executive Housekeeper.

Location: Muskoka, Ontario

Schedule: Monday to Friday, but flexibility required

 Property Manager's Duties & Responsibilities:

• Proactively create, maintain, implement, and administer all schedules for monthly, seasonal, and annual maintenance for the interior and exterior of the estate and addressing all maintenance issues appropriately.

• Manage all construction, renovation, systems upgrade, and landscaping projects.

• Schedule, negotiate with and supervise contractors and vendors, while monitoring access to the estate property.

• Ensure security measures and protocols are in place and the estate is secure at all times.

• Establish and maintain high service standards; hire, manage, develop and train staff; plan and execute cross training for new employees.

• Schedule assignments and projects to estate staff based on the event calendar and when the principal and/or guests are expected.  

• Hire, train and manage staff on an as-needed basis

• Management of standards and protocols for staff

• Plan and execute requirements for special events including attending to all necessary service arrangements, housekeeping coverage, catering (as required), reservations and other requests.

• Administer and approve purchase orders, invoices and time sheets, charge accounts and expenses, and other reports and documentation.

• Budget and monitor property expenses, including preparing monthly expense reports for the Principal and/or Director, of Properties.

• Enforce the dress code, grooming standards, and other policies and standards for all staff.

• Manage care of valuables such as automobiles, boats, artwork, and other valuables.

• Accomplish additional tasks, projects, and assignments, as determined on a periodic basis by the Principal and/or Director, of Properties.

Skills and Aptitudes:

• A minimum of 5 years of previous experience working in a semi-formal style of residence in a management position

• Experience managing others – setting expectations, motivating staff, performance management

• Excellent property management skills and knowledge of local vendors, contractors, trades, an asset

• Tactical experience with HVAC, security systems, and general maintenance

• Must be flexible with work schedules for occasional events

• Confident with a strong customer service orientation

• Exceptional communication skills

• Gracious and handle difficult situations in a professional, calm solution minded manner

• Strong ability to multi-task with excellent time management

• Demonstrate pride and enthusiasm to fulfill requirements

• Self-starter that can work effectively without constant supervision 

• Exceptional attention to detail

• Good computer skills particular with Microsoft Office products

• Individual must have a polished and well-groomed professional appearance

• Must have a valid G-level driver’s license

• Must have an Ontario Pleasure Craft Operator Card (Boating License) or be willing to get one

• Must be prepared to sign a confidentiality agreement

• Must hold current status to legally work in Canada

Executive Housekeeper's Duties & Responsibilities:

• Utilize your exceptional detail oriented housekeeping skills to ensure that estate meets and maintains the high quality standards similar to a five-star hotel.

• Perform daily housekeeping duties to maintain the owner’s standards for housekeeping.  

• Schedule and execute larger cleaning projects on weekly, monthly or annual basis.

• Conduct exterior cleaning and maintenance, of outdoor “living areas” including cleaning of patio furniture, sweeping of walkway etc. 

• Ensure the residence is as pristine and welcoming as possible for the owners and guests.

• Anticipate the needs of the principal and guests in advance of arrival and ensure that all requests are fulfilled in a timely manner.

• Responsible for inventory, ensuring that all items are fully stocked and replenished as required.

• Ensure appropriate care of fine items such as wardrobe, artwork, and other valuables.

• Manage performance, set expectations, delegate assignment to housekeeping staff.  Set up staff schedules, approve time sheets and source temporary staff as required.

• Work respectfully with other household staff to ensure successful operation of the estate.

• Work in support of special events

Skills and Aptitudes:

• Must have previous experience working in a semi-formal style of residence

• Experience managing others – setting expectations, motivating staff, performance management

• Excellent housekeeping & laundry skills and knowledge of cleaning and maintaining luxury surfaces

• Must be flexible with work schedules for occasional events

• Service oriented with strong communication skills

• Gracious and handle difficult situations in a professional, calm solution minded manner

• Strong ability to multi-task with excellent time management 

• Demonstrated pride and enthusiasm to fulfill requirements

• A self-starter that can work effectively without constant supervision

• Exceptional attention to detail

• Individual must have a polished and well-groomed professional appearance

• Must exercise complete discretion and maintain confidentiality at all times

• Must have a valid G-level driver’s license

• Must be prepared to sign a confidentiality agreement

• Must hold current status to legally work in Canada