Hotel Management Couple in Espiritu Santo Island, Vanuatu - Espiritu Santo Island

We are a small & personal establishment located in the heart of Luganville town. We also have an onsite dive operator. The location lends its hand on providing the ideal base for exploration of all the natural wonders and attractions that Santo has to offer. The hotel has been renovated and run by two brothers for the last 9 years and because of the unprecedented growth over the years we feel it is time to share the responsibility with a likeminded couple, who are enthusiastic and eager to contribute to all facets of the business and help it grow even more but whom are also understanding of the challenges of working in a developing country.

We are ideally looking for a down to earth couple whom are open minded and easy going yet driven to achieve results. The successful applicants will have had previous experience managing a small-scale hotel/resort or having held section manager positions in larger scale hotel/resorts. Having worked in the pacific would be a plus.

One partner whose role will have a primary focus on the Food & Beverage operation. This is an area where there is the most potential for growth in the business given the right direction in the right hands. This role will require a passionate and energetic candidate with the ability and patience to work alongside and upskill the kitchen team. Your responsibilities include and are not limited to;

• Financial functions such as Purchasing F&B stock; Stock control; Storage control; Goods receiving; Planning and carrying out of F&B budgets; Relevant financial reports and other financial duties.
• Designing and updating of menus. Working closely with the Head Chef and assisting with menu planning; Keeping up with food trends and customer preferences for this purpose; Costing of menus
• Recruiting, hiring, training, evaluating and terminating F&B staff.
• Responsible for making sure that customers’ needs are addressed and attended to and that the service is always of a high standard, and thus would need to deal with any issues that might come up during daily service operations
• Being multi skilled with a knowledge of food and beverage as well as a general handyman’s common-sense approach to resolving maintenance issues will also be an advantage.

The other partner must be proficient in the day to day administrative operational duties working alongside the reception, housekeeping, accounts and car hire team. The role will consist of various duties relating to

• Organizing the continuous cycle of moving aspects, from guests to maintenance, to events to budgets and scheduling. The candidate must be extremely organised.
• Recruiting, training, disciplining & terminating of employees
• General accounting to ensure creditors and debtor payments are up to date.
• Management of reservation system to ensure bookings for rooms, car hire and restaurant are well organised
• Promoting and marketing the business
• Incorporating and utilizing statistics from various aspects of revenue streams and expenses to assist with areas of improvements
• Customer relations & complaint handling

As owners we will still be involved in the business on a lesser extent but guarantee that our doors are always open to the successful applicants. We understand that new management will come a new set of eyes and ideas, and we wholeheartedly encourage this. It is however important to be grounded and realistic with new ideas and to maintain the proven procedures that staff are used to. It is also important to know that as owners we have never shied away from re-investing in the business as to continue upgrades and improvement on our services and facilities.

It is essential for the successful couple to have an intense level of integrity, honesty, the ability to engage in down to earth discussions as well as a good sense of humour.

In return you will receive the below package as a couple

• Remuneration is negotiable based on experience
• Fully furnished 1-bedroom apartment
• All meals
• Return airfares
• Use of company vehicle & boat
• 14 days paid annual leave
• Work permits and residency visas

This is a one year contract with the option of a second year by mutual agreement. Hours are based on a 6 days-week, 48 hours per week with additional hours as needed based on operational demand.

There is also a lot to see and do whilst here with the below as highlights;

• Diving on the SS President Coolidge & reef locations
• Game fishing
• Pristine beaches
• Multiple freshwater blue lagoons
• Cave trekking