Couple Manage - Relais & Chateaux - Madagascar - Anjajavy

THE HOTEL:

Anjajavy le Lodge Relais & Châteaux an emblematic beach & forest lodge in Madagascar located on an isolated peninsula inside a natural protected area is looking for a Lodge Manager couple with a 4 to 5* Hotel/Restaurant background

The position is accountable to the General Manager

MISSIONS AND DUTIES:

• Lead the front of house morning meetings with department managers every day and follow through
• Ensure that ultimate guest relations and high personal attention levels are maintained at the lodge
• Be the face of the lodge and interact with guests and employees 
• Examine public areas, villas, back of the house areas, beaches, gardens and reserve paths
• Maintain the highest standards of housekeeping and maintenance and ensure that style and design are well maintained.
• Be present at reception to assist with arrivals, departures, and booking activities, but also to ensure that important information is shared among the staff
• Check and respond to all emails
• Host evening meals and attend pre-dinner drinks
• Ensure entire team is always well presented
• Ensure all roles of the team are covered and people allocated accordingly
• Analyze and respond to all guests feedbacks with the managers and implement discussed solutions 
• Maintain lodge standards and achieve goals in line with the vision of the company
• Comply with Local Labor laws and deal with any employee issues with respect and according to established policy
• Review the progress of orders and payments as well as overall management of petty cash
• Timeous reporting and follow up of any issues
• Any other day-to-day necessary tasks

PREREQUISITES:

• Management experience required and knowledge of the lodge industry is a plus
• Good communicators and speak English and French clearly
• High standards of service excellence and a passion for the industry
• Excellent attention to detail
• Customer service experience
• Able to plan, prioritize and work well under pressure.
• Good team players and also have the ability and motivation to work under own instruction
• Good computer skills
• Driver’s License

RESPONSABILITIES:

• Interacting with guests during service
• Welcoming Guests
• Multiple regular Physical Checks (i.e. rooms, uniforms, boats, equipment, kitchen, staff attendance…)
• Maintenance of the high standards of the lodge in service, hygiene, fire safety, boat safety 
• Control of storage and consumptions, petty cash, staff registers and schedules
• Act as the link between Lodge and Senior Management
• Training Staff