Surf Lodge Managers - Nicaragua

Job Title: Lodge Manager (Couple)

Location: Las Plumerias Surf Lodge, Nicaragua

About Us:

Las Plumerias Surf Lodge is a boutique surf lodge nestled on Nicaragua’s stunning Pacific Coast, offering an unparalleled experience for surfers and adventurers. Known for its warm hospitality, serene atmosphere, and access to some of the best surf breaks in the region, Las Plumerias is a destination for travelers seeking relaxation, adventure, and connection with nature.

We are seeking an experienced and enthusiastic couple to manage all aspects of the lodge, ensuring exceptional guest experiences, smooth operations, and the continued growth of our reputation as a premier surf destination.

Position Overview:

As the Managers of Las Plumerias Surf Lodge, you will oversee the daily operations, manage a small team, and deliver unforgettable experiences for our guests. This role is ideal for a couple who shares a passion for hospitality, surfing, and sustainable tourism. You will live on-site and work together to create a welcoming and well-run environment while enjoying the vibrant culture and natural beauty of Nicaragua.

Key Responsibilities:

1. Operational Management:

• Oversee all lodge operations, including front desk, housekeeping, kitchen, and groundskeeping.

• Ensure the property is well-maintained and all systems run efficiently.

• Handle bookings, guest check-ins/outs, and scheduling.

2. Guest Experience:

• Create a welcoming atmosphere and deliver personalized, high-quality guest experiences.

• Organize and promote activities, including surf lessons, yoga sessions, and local excursions.

• Address guest inquiries and resolve issues promptly to ensure satisfaction.

3. Team Management:

• Recruit, train, and supervise local staff, fostering a positive and productive work environment.

• Provide daily support and clear direction to ensure smooth operations.

4. Financial Oversight:

• Monitor budgets, control expenses, and ensure financial goals are met.

• Track lodge revenue and maintain accurate financial records.

• Implement strategies to optimize revenue, including upselling activities and services.

5. Marketing and Outreach:

• Manage social media accounts and promote the lodge’s offerings to attract new guests.

• Build and maintain relationships with travel agencies, surf schools, and other partners.

• Respond to online reviews and maintain the lodge’s positive reputation.

6. Sustainability and Community Engagement:

• Implement eco-friendly practices and support the lodge’s sustainability goals.

• Build relationships with the local community, sourcing locally and promoting responsible tourism.

Qualifications (for both individuals):

• Experience: At least 2-3 years of combined experience in hospitality, tourism, or related fields. Boutique lodge, surf camp, or eco-resort experience is preferred.

• Languages: Fluency in English and conversational Spanish and French (or a willingness to learn).

• Skills: Strong organizational, leadership, and problem-solving skills. Basic maintenance, accounting, and marketing knowledge are a plus.

• Personality: Warm, adaptable, and team-oriented with a shared passion for hospitality, sustainability, and the outdoors.

Additional Requirements:

• One partner should have basic knowledge of property maintenance (plumbing, electrical, etc.) or be willing to handle light repairs and oversee contractors.

• Both partners should have excellent interpersonal skills and the ability to manage diverse tasks collaboratively.

Benefits:

• Competitive salary (based on experience).

• On-site accommodation in a private manager’s residence.

• Meals provided during working hours.

• Access to surf equipment and local activities.

• Opportunity to live and work in a beautiful beachside location.

How to Apply:

Interested couples are invited to submit a joint application, including both partners’ resumes and a shared cover letter. In the cover letter, please highlight your relevant experience, your compatibility as a couple, and your enthusiasm for managing Las Plumerias Surf Lodge. Applications will be reviewed on a rolling basis.

Join us at Las Plumerias Surf Lodge for a chance to combine your love of hospitality, adventure, and community in an unforgettable setting!