Self Storage Resident Management Team - Orlando, FL

Ready to be Personal? We're looking for a 2-person team that works well with each other. If you are self-motivated, outgoing, and have a passion for helping people, we want to hear from you!

We are Personal Mini Storage, a self storage management company that started in 1982 as a single location in Orlando. We now provide 3,000,000+ rentable square feet of storage and RV/boat space across 45 central Florida locations and continue to grow in the area. Come grow with us!

We're looking for a 2-person Store Management Team that shows up fully each day to join our team! Bilingual is a PLUS.

As Store Managers, you'll both have responsibilities of managing a high performing self storage facility in Orlando, FL.

Here's how you'd make an impact and be successful:

• A Store Management Team works together to manage the day to day operations of a storage facility and provides a personal experience and excellent customer service to customers. Customer service is our #1 priority.
• To help achieve facility goals, you'll utilize your strong sales and marketing abilities to rent storage units, U-Haul trucks, up-sell boxes and moving supplies, and increase brand awareness in the local community.
  • You'll learn how to use our self storage sales best practices to convert storage and truck rental prospects to customers.
  • You'll need to have a friendly, positive attitude and strong sales presence over the phone and in-person.
  • Create relationships with nearby area businesses and implement marketing strategies.
• Moving can be very stressful for customers. Our job is to make it a bit easier for them by identifying our customer's needs, confidently create a PERSONALized solution by asking the right questions  (eg. Do they need storage + rental truck + boxes?) and deliver an exceptional experience.
• Manage daily payment flow (cash, check, and credit card balances) and making timely, error-free bank deposits.
• Maintaining a clean, professional appearance inside the office and outside on the facility property. Managers spend a sufficient amount of time outside ensuring the property is clean and 'customer-ready' by sweeping units/aisles, performing lock-checks on units, and performing other general maintenance tasks. (light duty / light lifting)
• Maintaining low accounts receivables by performing collection calls to delinquent tenants over the phone, keeping up-to-date notes on accounts, and by sending email notices and SMS/text message reminders through our software.

 Here's the passion and skills you'd both want to have:

• Excellent verbal and communication skills are key as you are the face and front line of the business. "You" will be the reason many customers choice to store their belongings with us vs. the competition.
• Outgoing, engaging personality that takes a proactive role when handling customer requests/issues and daily tasks such as: calling new leads to reserve units, managing daily unit inventory, and replying back to existing customers in a timely manner.
• Strong, general computer skills and competency is needed to navigate Windows operating systems, internet browsers, and other applications. You'll learn how to efficiently navigate and operate various software platforms used by the company to perform daily operations tasks.
• Past job experiences in a customer-focused position such as in retail, sales associate, self storage, hotel industry, restaurant, and other industries. A minimum of 2 years of experience in retail sales, retail store, management, sales associate of retail jobs, or in customer service roles.
• Reliable transportation, valid driver's license, and willing to travel to other locations for staffing if needed.

Perks and benefits:

• The Store Management Team is a 2-person team, both in full-time positions, primarily working at our storage facilities in Orlando, FL. (Plus, you'll never have to work on a Sunday!) 
• Competitive pay and benefits package (Receive a full breakdown of our compensation package by email once you apply)
  • Includes an on-site apartment, electric, and utilities.
  • Medical, dental, & vision
  • Daily and quarterly bonus opportunities
  • 401(k) with company matching contributions
  • Paid time off, Holidays off, and never work a Sunday
• Opportunity for advancement and team leader positions. Each Store Manager has leadership experience and an exceptional management team to support his or her efforts.
• Teamwork matters! As a team, you'll be living and working together so teamwork counts. Each member of the 2-person team should apply separately.