Self Storage Facility Manager/Maintenance Manager Team -TX and other locations

Position Purpose:

The Self-Storage Manager & Maintenance Team maintains the daily operations of our Storage Facility. These positions requires the skills of sales and customer service on a daily basis.

***The compensation for this location is an On Site appartment PLUS Salary & Monthly Bonuses!***

General responsibilities included

                  Office Duties

• Greet customers with enthusiasm and professionalism.
• Assist customers in finding a storage space that will fit their needs.
• Explain and show customers the many great amenities and benefits within the facility 
• Rent storage units to customers using company software on the computer.
• Explain the rental lease to customers in a knowledgeable and accurate manner.
• Answer any questions in regards to the rental lease or company policies/procedures.
• Maintain appropriate and professional phone etiquette with customers. Answer phone
• Calls while multi-tasking with computer or other duties.
• Be able to process customer payments, move-ins, move outs and transfers using company software on the computer.
• Make collection calls and send letters for delinquent accounts to maintain facility goals for delinquencies.
• Preparing auction units according to procedure and lien laws as needed.
• Handle customer inquiries or problems in a courteous, professional, and timely manner.
• Meet sales goals for insurance, merchandise, and rentals.
• Keep a till balanced and well documented. Count cash and handle money by completing close of day.
• Preparing and submitting deposits.
• Perform company policies in opening/closing the office each day.
• All additional duties

        Maintenance

• Visually inspect storage units and equipment
• Responsible for overall maintenance of storage and office facilities
• Clean space(s) as vacated, hallways, and grounds as needed
• Clean office, restrooms and common areas daily
• Maintains a neat, safe and secure facility including minor maintenance and daily lock checks as well as visual inspection daily
• Performs physical site inspections of facilities
• Assist in monthly lock cuts
• Painting, general carpentry, light electrical and plumbing; i.e. changing light bulbs and ballasts, unclogging drains, hasp repair/replacement
• Assist with fire tests and annual inspections
• Repairs and maintains physical structure of establishment including landscaping
• Assists in the cleaning and parking of Trucks
• A general knowledge of site management that includes customer service skills and daily operational knowledge is required.
• Performs other duties as assigned; works with minimum direct supervision; operates effectively on a team
• And additional items as needed.

Minimum Qualification:

• Possess a valid driver's license.
• Possess a high school diploma or GED.
• Demonstrated Self-Storage experience preferred.
• Be proficient in the use of a computer.
• Be able to deal with conflict and handle in a professional and calm manner.
• Be able to lift a minimum of 50 pounds.
• Be able to bend over easily in order to open unit doors, weed facility grounds, sweep, etc.
• Be able to read and understand documents including policy manual, checklists, rental leases and other rental legal forms.
• Must be able to work Saturdays as needed
• Successfully complete background check