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Rustic Resort Manager -- Northern California
Rustic Resort Manager -- Northern California
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Rustic Resort Manager Northern California
Big Bend Lodge consists of 9 efficiency cottages and a main house on the Eel River in Mendocino County in Northern California. The resort has provided groups of friends and families with an idyllic gathering spot for generations. The river provides a refreshing swim in the hot afternoons while the setting near the cabins is optimized for socializing and sharing meals in small groups or large.
The Resort Manager will live in the furnished main house, and will have property management as well as guest management responsibilities. The resort is highly seasonal such that on-site guest management is currently only required during the summer months. We are therefore looking for a candidate who can commit from mid-May to mid-September 2011. An interest in residing at the lodge year round is negotiable as we are looking towards developing more spring, fall and winter business in the future. Please be clear on your preference for summer only or an interest in exploring year round in your cover letter.
Resort Manager will have full responsibility for the 9 cottage resort including routine maintenance and grounds care of roughly 16 acres. Bookkeeping and office management experience required. Housekeeping is subcontracted and will be overseen and occasionally assisted by the manager. This could provide an opportunity for additional income if the manager prefers to fully cover housekeeping duties. There is also a handy person who will be supervised by the manager. The manager will be expected to prioritize tasks and oversee the timely execution of them for both housekeeping and the handy person.
Bookkeeping and Office Management experience required. Candidates must have basic bookkeeping and computer skills, including a solid familiarity with Word and Excel documents. The manager will be overseeing online registration of guests and must have proficient written communication skills for responding to online inquiries.
Hospitality Skills are vital to the management of this resort. The Resort Manager is the “face” of the resort. Some guests who have been coming every year, some for a decade or more, look forward to the camaraderie with fellow guests as well as the owners and/or manager. Manager must be enthusiastic and be a “people-person” with excellent hosting skills. Manager must demonstrate empathy, charisma, and a sense of urgency and intuition to anticipate guests’ needs. Manager may need to act as concierge when weekly guests need activity suggestions, especially after the initial few days of stay. Manager must also be able to intuit when guests would prefer privacy and be able to be "invisible" while still being able to quickly respond to any needs that arise. Experience in customer service is required. Experience in Hotel Management is preferred.
Supervisory Skills–ability to supervise a housekeeper and handy person as well as manage all vendors, contractors, etc.
Jack or Jill-of-all-Trades– plumbing, electrical, carpentry... a general construction handy person. Manager may be compensated for work considered beyond normal daily operations.
*Employee will be responsible for relocation expenses.
Big Bend Lodge consists of 9 efficiency cottages and a main house on the Eel River in Mendocino County in Northern California. The resort has provided groups of friends and families with an idyllic gathering spot for generations. The river provides a refreshing swim in the hot afternoons while the setting near the cabins is optimized for socializing and sharing meals in small groups or large.
The Resort Manager will live in the furnished main house, and will have property management as well as guest management responsibilities. The resort is highly seasonal such that on-site guest management is currently only required during the summer months. We are therefore looking for a candidate who can commit from mid-May to mid-September 2011. An interest in residing at the lodge year round is negotiable as we are looking towards developing more spring, fall and winter business in the future. Please be clear on your preference for summer only or an interest in exploring year round in your cover letter.
Resort Manager will have full responsibility for the 9 cottage resort including routine maintenance and grounds care of roughly 16 acres. Bookkeeping and office management experience required. Housekeeping is subcontracted and will be overseen and occasionally assisted by the manager. This could provide an opportunity for additional income if the manager prefers to fully cover housekeeping duties. There is also a handy person who will be supervised by the manager. The manager will be expected to prioritize tasks and oversee the timely execution of them for both housekeeping and the handy person.
Bookkeeping and Office Management experience required. Candidates must have basic bookkeeping and computer skills, including a solid familiarity with Word and Excel documents. The manager will be overseeing online registration of guests and must have proficient written communication skills for responding to online inquiries.
Hospitality Skills are vital to the management of this resort. The Resort Manager is the “face” of the resort. Some guests who have been coming every year, some for a decade or more, look forward to the camaraderie with fellow guests as well as the owners and/or manager. Manager must be enthusiastic and be a “people-person” with excellent hosting skills. Manager must demonstrate empathy, charisma, and a sense of urgency and intuition to anticipate guests’ needs. Manager may need to act as concierge when weekly guests need activity suggestions, especially after the initial few days of stay. Manager must also be able to intuit when guests would prefer privacy and be able to be "invisible" while still being able to quickly respond to any needs that arise. Experience in customer service is required. Experience in Hotel Management is preferred.
Supervisory Skills–ability to supervise a housekeeper and handy person as well as manage all vendors, contractors, etc.
Jack or Jill-of-all-Trades– plumbing, electrical, carpentry... a general construction handy person. Manager may be compensated for work considered beyond normal daily operations.
*Employee will be responsible for relocation expenses.
*If year round, a scenario for bonuses based on participation in increasing off-season usage is negotiable.
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