Resort Manager & Grounds/Facilities Manager - Loon Lake, WA

Historic Granite Point Park is a family-owned business set on beautiful Loon Lake, WA that has served vacationers in the Pacific Northwest for 100 years. We are a well-loved summer institution with some of the best lakefront access and beach in the region. Many of our guests have been coming for generations, and we strive to make each and every visit to the Resort the very best of its kind for each of our guests. 

We are looking for a team that can provide Resort Management and Grounds/Facilities Management.  Both jobs will be challenging and fast-paced, lots of opportunities to apply your people, organization, and management skills—all in a vacation-based environment at one of the nicest settings in the State!  

Primarily a seasonal job, but with some year-round responsibilities, and salaries commensurate will full-time employment, paid over an annual basis.  The positions require “boots-on-the-ground,” full-time attention, for about six months of the year.  The jobs demand full-time hours between April and September, and can be structured as a seasonal job or as a full-time job with vacation time or reduced hours between, roughly, October and April.  Both jobs are fantastic for a family and raising kids, as it provides the ability to be “home” while working hard, and a wonderful venue for kids to make friends and explore in a safe outdoors environment while parents are at work.  The ideal candidates will have enthusiasm, high standards, a strong work ethic, and a passion for customer service and clean, well-maintained surroundings. Hospitality industry experience is not required.  We need smart, hard-working individuals who have some business acumen and strong people skills; project managers, techies, attorneys, marketing, and grounds/maintenance folks and a number of other professions could be an ideal fit.  Familiarity with marketing, social media, accounting, and project management are a plus.  Some financial acumen, common sense, a friendly demeanor, high standards, and a strong work ethic and project management skills are really the key to success in these jobs. 

The Manager/Assistant Manager position will be responsible for overseeing a diverse and collaborative team including guest services and front of house, business management and recordkeeping (seasonal rental agreements, rules and regulations, etc.), human resources compliance, project management, and oversight of housekeeping, grounds and maintenance, and food and beverage.  You will ensure that all aspects of the guest experience—from the customer and hospitality side to the grounds and maintenance—are top-notch. You will help set the standard for ensuring smooth team operations, responsive and friendly guest interactions, and quality customer service.  As part of the Resort’s leadership team, it is your job to lead your team by example, inspiring a "can do", whatever-it-takes guest service attitude, implementing as well as influencing, the vision for the Resort.

The Manager/Assistant Resort Manager will:

• Maintain and improve our reputation as a first-class family-friendly waterfront resort
• Manage the resources and assets of the property, including staff, grounds, improvements, amenities, and guest experience
• Help establish a “customer first" culture for our guests, and sustain a highly engaged resort
• Recommend and administer policies and processes
• Assist in development and implementation of strategies and practices which support employee engagement
• Provide insight on the operational budget of the resort in order to improve profitability

• Assist in analyzing business forecasts and maximize productivity by adjusting schedules accordingly

• Assist with management and training of other Staff, particularly on the front-of-house side, with customer service, billing/transactions, and efficiency.

• Lead, coach and motivate staff

• Be self-directed and work productively in a fast-paced and ever-changing environment

• Understand and apply aspects of resort and property management, including applicable laws and regulations.
• Maximize guest satisfaction by ensuring that all staff show genuine hospitality and exceed guest expectations.

This is an active role and some days require being on your feet, and actively involved engaging with guests or handling the myriad of tasks involved in ensuring that the front-of-house and back-of-house aspects of the resort are in near perfect shape for our guests.   In this role, you will work in a gorgeous family-friendly environment that celebrates the lake life and is never dull. 

The Facilities/Grounds Manager will assemble, train, manage and lead a team to maintain the resort’s grounds, infrastructure, equipment, and “back-of-the-house” operations (garbage, recycling, and utility system management), perform carpentry (build decks, repair fences or stairs, fix broken doors or cabinets), repair and maintain engines and equipment, unclog pipes, toilets, fix leaky faucets, rake, mow, landscape, and keep an organized, and well-run shop, among a myriad of other things, provide strong leadership, training, and disciplining for employees within the department, and efficiently manage the team’s schedule to meet day to day operations and completion of projects within budget.  As part of the daily job, the Facilities/Grounds Manager will conduct walk-throughs to visually assess the safe and efficient maintenance and operation of all buildings, facilities, equipment, private water and sewer systems, utilities, and infrastructure; develop, implement, and maintain accurate up-to-date records of scheduled preventive maintenance and repairs; assure that projects are appropriately prioritized and safe methods are followed in the daily operation of maintenance, repair and renovation needs of all areas of the resort, including infrastructure; and oversee and assist with groundskeeping of an approximately 20 acre-resort with approximately one mile of sandy beach frontage.  We are looking for someone who not just has a strong work ethic and the ability to execute, but also someone with leadership, problem-solving skills, experience, and vision.  If there is a more efficient way to handle routine trash pick-up, better choices for plants and landscaping, or more efficient ways to maintain or manage our infrastructure or buildings, we want you to find them. 

We offer excellent pay, on-site residence, guest discounts, performance bonuses, and the opportunity to work and play in a lake vacation environment.

Preferred Experience

• A Bachelor's degree or a combination of education and commensurate relevant experience.
• Competency with common computer and software systems such as Microsoft Office, web- based applications, and reservation & financial systems
• Project management, budgeting, merchandising, marketing sense, business acumen, appropriate skill set, high standards, and an eye for detail/

Other Important Information

Loon Lake is approximately 25 miles north of Spokane, Washington. On-site waterfront living accommodations are negotiable. The Resort is open seasonally from approximately April 1-September 30. The position will be very active/full-time seasonal between April and October, with the opportunity for vacation, flex-time, or reduced hours for the balance of the year.

Salary commensurate with experience, and agreed upon schedule/hours, living arrangements.

Job opportunities also exist for a spouse (head of facilities and maintenance, cashier, cook, maintenance, housekeeping, marketing, front of house, etc.)