Resort General Management Couple - Viti Levu (main island) FIJI

Waidroka Bay Resort: FIJI: Advert for Resort Managers: October 2016

Leading Boutique Adventure Resort with main focus on Adventure and Watersports, led by Scuba Diving & Surfing main Island Viti

Levu, Fiji, is looking for an EXPERIENCED, motivated, professional ‘General Management Couple' from immediate for the long term.

ONLY COUPLES WILL BE CONSIDERED!        APPLICANTS MUST HAVE RESORT LIFE & MANAGEMENT EXPERIENCE!

The resort comprises of 12 Rooms/Bures (Fijian Bungalows) in 3 different room-categories, Restaurant & Bar, on-site Watersports/Padi Dive & Watersport Center and has a fleet 5 of boats with substantial infrastructure to enable watersports to the highest standard. The resort attracts surfers, scuba divers (groups), and adventure travelers, from individuals to couples, honeymooners, families and groups.

As the General Managers of the resort, you will be responsiblefor Managing All Operations on a daily basis, lead of course by: Guest Satisfaction & delivering a consistently great product.The resort has grown fast into an extremely successful BUSINESS and we are looking for experienced professionals with the expertise, skill sets and know-how to continue such growth and run an island resort business in all of its aspects - whilst constantly adapting the operation to be able to deliver against guest expectations and product development. Being a GREAT HOST and creating a friendly and passionate home-away-from-home atmosphere has and will always be critical for our resort. As such GM’s need to fit such an environment & ENJOY BEING SUPER HOSTS!

The job entails a ‘jack of all trades’ ability and the experience of being able to resolve ongoing problems fast and efficient, whilst ensuring continuous guest satisfaction. It is key to be a problem solver, great organizer and have the ability to multi-task and prioritize, as well as deal with the general ‘Island Mentality’ of a Pacific Island and Fiji. The job entails the successful management of a great team from local staff to expats, which is an absolute key for your success in running a smooth and successful operation.

In this role, you will lead the overall management of the daily resort operations including but not limited to Guest Relations & Activities, Front Office, Reservations, Food and Beverage, Housekeeping, Finance, Administration and Watersports. You will need to establish effective working relationships with owners and staff. One of the couple should have strong maintenance and repair know-how and ideally skills, whilst the other should have strong computer & administrative and Front-of-House skills and both should be willing to help out in all areas as and when required. Both need to be able to ‘think outside the box’ as the resort is in a somewhat remote location. Local and Expatriate Staff Management is an absolute key to success.

All watersports are key areas- lead by the highest level of surfing and scuba divingand both individuals should have a love & passion for the water. At least one of the couple should either be an experienced Dive Master or above or an (experience in the surf product is an advantage!) in order to relate to the guest experience and continue product delivery & development. Boat handling and outboard maintenance/repairs of boats is also a distinct advantage.

This is a hands on managerial role ideally suited to a highly professional, motivated, energetic, passionate, fit and healthy couple with great business, leadership, management & organizational skills, who wish to learn & grow and most importantly – RUN A BUSINESS !

Job Description (summary): 

·         To manage the resort in a sustainable and profitable manner and take full responsibility for all operations

·         To deliver consistently high guest experiences across the board

·         Be responsible for all legal aspects of the resort with regards to Hotel licensing, Immigration, Bookkeeping & Taxation and relationships with various chiefs and government/tourism officials

·         Build effective working relationships with all staff - to achieve the resort's overall potential and objectives

·         Oversee and suggest projects to improve the resort as well as taking care of the day to day operations

·         Oversee all aspects of Repairs and Maintenance, including boats, compressors, generators etc…

·         Maintain the highest standards of safety in all aspects of the resort's overall operation

·         Coach, mentor, lead and motivate staff to ensure ongoing training and personal growth

·         Managing Budgets, Finance & Accounting and following a business plan 

Requirements: 

·         Strong experience/background in the tourism-hospitality industry & resort management

·         Previous experience as a Resort Manager or General Manager, or in a similar role

·         Previous experience working in the South Pacific or other remote island locations

·         Sound knowledge of Computers, Windows Office (MYOB Accounting & Online-Booking Systems an advantage…)

·         Strong Food and Beverage knowledge

·         Strong background/connection to either scuba diving or surfing (or both) with passion for watersports

·         Strong leadership and teamwork – ability to impart knowledge and skills to a team

·         Experience in managing a local workforce is a definite advantage

SALARY & BENEFITS:

A salary & bonus together with Room & Board including all utilities, Wi-Fi, all meals, work permits and use of company vehicle…specific details upon request, as part of the interview process