Resident Operations Manager

We are looking for On Site Resident for a 58 unit flagged property in Mesa, AZ.  

The office and residence are connected.

We are looking for a Resident Manager Couple who is responsible for the day-to-day management of a hotel and its staff.

One 40 Hour per week desk clerk is provided and she is a resident also.

Housekeeper is also provided but is not a resident.

You will be responsible for financial management, planning, organising and directing all hotel services, including front-of-house (reception and reservations), and housekeeping. Guest services, accounting, and marketing.

While taking a strategic overview and planning ahead to maximise profits, the manager must also pay attention to the details, setting the example for staff to deliver a standard of service and presentation that meets guests' needs and expectations.

Business and people management are equally important elements.

Typical work activities • promoting and marketing the business; • managing budgets and financial plans as well as controlling expenditure; • maintaining statistical and financial records; • setting and achieving sales and profit targets; • analysing sales figures and devising marketing and revenue management strategies • recruiting, training and monitoring staff; • planning work schedules for individuals and teams; • meeting and greeting customers; • dealing with customer complaints and comments; • addressing problems and troubleshooting; • supervising maintenance, supplies, renovations and furnishings; • dealing with contractors and suppliers; • ensuring security is effective; • carrying out inspections of property and services; • ensuring compliance with licensing laws, health and safety and other statutory regulations

References:  Minimum 3 references required.

Please email resume/references to: (see below)

The property has been extensively renovated.

You can see pictures of the property at: (see website)

If you would like you can also check out the reviews on TripAdvisor.