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Purpose for the Position:

To act as the assistant to the Owner in managing the hotel’s operations, maintaining established revenue, cost and quality standards through constant performance to ensure success and profitability of the Inn implementing all necessary actions to (approved by the Owner) deliver four pillars

1. Revenue

2. Guest Satisfaction

3. Team satisfaction

4. Profitability through cost controls

Responsibilities include:

? Oversees overall day-to-day hotel operations as delegated by the Owner.

? Generates through proper supervision of assigned departments projected revenue levels as well as guest satisfaction.

? Participates in the development of short term and long term financial and operational plans for the hotel.

? Ensures that guest satisfaction is consistently obtained.

? Ensures the efficient and effective operation of the Housekeeping and Front Office Departments.

? Maintains Hotel standards in all Food and Beverage outlets.

? Ensures security for the hotel’s assets.

? Remains current on business trends and local activities.

? Meets assigned departmental budgets and monitors financial statements.

? Establishes and maintains an appropriate level of community involvement.

? Ensures proper handling of guest complaints.

? Manage Expedia, Booking.com, Trip Advisor guest’s comments on weekly basis.

? Assists in the development of new programs which result in an increased level of guest satisfaction and operational excellence.

? Maintains compliance with all local, state and federal laws and regulations in Owner’s absence.

? Knows and complies with all company policies and procedures pertaining to this position and its duties.

This job involves:

? Teaching, mentoring, and directing hotel staff.

? Close working relationship with all department heads.

? Demonstrating self-confidence, energy and enthusiasm at all times.

? Being comfortable with the high level of visibility and the leadership role within the hotel and

community.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to

successfully perform the essential functions of the job. Reasonable accommodations may be made to

enable individuals with disabilities to perform the essential functions. While performing the duties of

the job, the employee will be required to:

? Long and varied hours are often required

? Ability to use hands to fingers, handle, feel, talk and hear

? Frequently stand, walk or sit for extended periods

? Bending, reaching, stooping or crouching on occasion

? Light work – Exerting up to 25 pounds of force occasionally and/or up to 10 pounds of force

frequently to lift, carry, push, pull or otherwise move objects.

? Specific vision abilities include close vision, distance vision, color vision, peripheral vision,

depth perception and the ability to focus. Lift, carry, push or pull up to 20 pounds frequently

and up to 50 pounds on occasion.

? Ability to see, hear, speak, read, write and understand English.