Resident Management Bilingual Team/Self Storage - Kissimmee, FL

We are interviewing for a Resident Management Team position to manage a self storage facility in South Orlando, Florida. This is a team position and requires 2 people to apply. The 2 people must live together and work together. Bilingual is a must. Each person must apply individually.

We have many team members who have been with us for over Five years and 12 that have been part of the family for over 10 years. We're a growing company and have had non-stop growth since our formation in 1984.

Summary: We are looking for two self-motivated and outgoing individuals with an entrepreneurial spirit to help manage and improve performance at our storage facilities. While steering the facility toward higher revenues, you will wear many hats during the day such as providing excellent customer service to existing tenants, renting storage units and U-Haul trucks, and marketing and selling the facility as the premier storage choice in the community.

Job Description:

-We love our customers! Providing a personal experience and excellent customer service for new and existing customers is our #1 priority.

-Maintaining a clean, professional appearance inside the office and outside on the facility grounds (clearing aisles, preparing storage units and trucks for rentals, enforcing facility rules and policies).

-Utilizing your sales expertise and our self storage sales best practices to convert storage and truck rental prospects to customers. This involves having a strong sales presence over the phone, in-person, and writing short Emails to prospects that have an interest in our services.

-Learning and operating our storage and truck rental software to take payments, perform move-ins or move-outs, process reminders, send email or mail notices, banking and daily reconciliation, etc.

-Performing collection calls to delinquent tenants over the phone and sending emails or SMS payment reminders through our software.

-Using our marketing platform and best practices, you will have opportunities and responsibilities to market the storage facility online and in the community. Identify opportunities for new value creation.

Qualifications and Skills:

-We'll need to see at least 2 years of employment with one employer.

-Organized and a problem-solver--has an excellent ability to learn quickly. Takes proactive role when dealing with routine processes and issues. Leave things more organized than you found them. Be open and embrace as new ideas are presented.

-You must have excellent verbal and communication skills. Strong prioritizing skills.

-Have a high confidence level and solid understanding on how to navigate Windows operating systems and perform common functions: including the use of your typical office apps (email, MS Word, web browsers) and the ability to type at least 30 wpm. Get smarter at your job through self training and/or books.

Stuff that could give you an edge:

Letters of recommendation for previous work/projects.

You're interested in innovative ways to help increase profit and cut costs in a business.

Compensation: Guaranteed $12.50/hr per person plus commissions on storage rentals, truck rentals, and moving supply sales. Effectively a team will make any where from $15.00/hr per person up to $17.00/hr per person. We also offer health insurance, life insurance, Paid Time Off, and holidays. Mileage and tolls are also reimbursed.

Work Schedule: Full-time -- Schedule can vary during the Monday - Saturday work week. Facility operating hours vary per facility from 8am - 6pm.

Work Location: Various self storage locations managed by Personal Mini Storage Management in the South Orlando Area.

Prior Storage Experience: If you have experience working in the self storage industry at firms like Extra Space, Public Storage, iStorage, CubeSmart, Life Storage, and U-Haul, you will want to explore our opportunities. Team members have also come to us with experience from the car rental, hotel, tourism, and rent-to-own furniture industries. Those with experience as a customer service representative, retail sales associate, property manager, retail sales management, business to business (B2B) and business to consumer (B2C) sales have enjoyed building their career with us.