Resident Hotel Operations Manager Couple - Mesa, AZ

Job description

We have a 58 unit franchised property in Mesa, AZ.  The property is looking for a Resident Manager Couple who is responsible for the day-to-day management of a hotel and its staff.  They have commercial accountability for budgeting and financial management, planning, organising and directing all hotel services, including front-of-house (reception and reservations), and housekeeping.  Also guest services, accounting, and marketing.  While taking a strategic overview and planning ahead to maximise profits, the manager must also pay attention to the details, setting the example for staff to deliver a standard of service and presentation that meets guests' needs and expectations. Business and people management are equally important elements.

Typical work activities

• planning and organising accommodation; promoting and marketing the business;
• managing budgets and financial plans as well as controlling expenditure;
• maintaining statistical and financial records;
• setting and achieving sales and profit targets;
• analysing sales figures and devising marketing and revenue management strategies
• recruiting, training and monitoring staff;
• planning work schedules for individuals and teams;
• meeting and greeting customers;
• dealing with customer complaints and comments;
• addressing problems and troubleshooting;
• supervising maintenance, supplies, renovations and furnishings;
• dealing with contractors and suppliers;
• ensuring security is effective;
• carrying out inspections of property and services;
• ensuring compliance with licensing laws, health and safety and other statutory regulations.