Pool and Snack Shack Team - Sandy Lake, PA

Job Description: Pool & Splash Cafe Team 

POSITION SUMMARY

The Pool department is responsible for ensuring we deliver an amazing guest experience at every interaction. We’ve never met a stranger who didn’t quickly become a friend. We love to help our guests find what they need, even when they didn't know they were looking for it. And boy are we good at doing that. Pool Team members are responsible for pool registration and check-in, wristband sales, Splash Cafe sales, general guest safety, and all guest-facing relations.

SPECIFIC DUTIES

Provide superior guest service in person by being enthusiastic, attentive, friendly and helpful.

Greet all guests with a positive attitude and a well‐groomed appearance, a smile, recognition and a proper uniform and name tag.

Handle all guest issues with respect by listening and acknowledging their concerns.

Follow all guidelines and procedures regarding the handling of registrations, store sales, and refunds.

Follow specific cash and credit card handling procedures and properly use the computer, cash register, credit card, and various other front desk equipment.

Handle daily, weekly, and monthly scheduled stocking and cleaning for the cafe.

Coordinate and ensure the success of all on‐site activities, including food service and themed events.

Promote local attractions through value card sales, referrals to other company-managed campgrounds, and by being knowledgeable of all national and local advertising and discount programs.

This job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

EXPECTED RESULTS

All guests are greeted immediately with friendly, helpful and professional guest service delivery.

Demonstration of a positive attitude with guests, management, team members, and vendors.

Careful and accurate money handling.

Well‐groomed appearance and appropriate, clean uniform and nametag.

Attention to detail when taking registration or check-in guests to pool.

JOB QUALIFICATIONS

Prior pool experience  (preferred but not required)

CPR certification (preferred but not required)

Hear and speak the English language fluently

Knowledge of point of sale systems and cash register operation (familiarity with Campspot is a plus)

Ability to work nights, weekends, and holidays

Excellent customer services skills

Ability to maintain confidentiality

PHYSICAL REQUIREMENTS

Must be able to lift up to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

Ability to respond to telephone calls, hear issues, give direction while viewing computer screens

Long periods of standing (80%)

Ability to bend, stoop, kneel, crouch, and climb

Requires the use of hands/fingers to handle or feel