Opportunity for Innkeeper(s) - Makanda, IL

The Makanda Inn provides refined, distinctively luxurious lodgings hidden deep in the Shawnee National Forest next door to Giant City State Park and down the street from the Makanda Boardwalk. Designed to be in-sync with nature, the buildings use various natural building materials, including strawbale, earthen plaster, living roofs, reclaimed wood, and many sustainable building techniques.  Along with the natural materials and design, the inn has high-end furnishings and climate control systems.  It provides an amazing place for guest to explore and enjoy all that the area has to offer.

We seek an individual/couple to be the resident manager for our Inn, a sociable and detail-oriented person responsible for the day-to-day operations running a nine guestroom/cottage natural retreat. The ideal candidate must be self-motivated and organized with outstanding customer service experience and computer office skills. Professional appearance is required at all times when guests are on the property. She/he/they must be flexible, able to adapt to a changing schedule. Honesty and integrity are essential.

This position is not your typical job; it's a "lifestyle" career. Our Innkeeper(s) will be living on-site in the provided apartment and interacting with guests and staff daily. If you are looking for an opportunity to work at a steady pace throughout the day while delivering outstanding hospitality, this is a wonderful opportunity. The highest level of honesty and integrity is an absolute requirement.

Responsibilities

Responsible for the overall day-to-day management and operations of the business and property.  Specific duties include:

• Guest services- deliver impeccable customer service to all guests in person, via phone, and email.
  • The candidate must be culturally comfortable with the property's location, history, and core values.
  • Respond as quickly as possible to all guest inquiries via phone or email for overnight accommodations, encouraging guests to make reservations.
  • Handle check-ins and checkout per established procedures.
  • Respond to the guests' needs during their stay, such as inn information, visitor information, directions, making dinner reservations, providing beverages, room amenities, and any other request within reason.
• Marketing and sales
  • Provide input to annual and quarterly marketing initiatives.
  • Responsible for all Social media outlets
  • Google optimization experience a plus
• Operations
  • Food/beverage – shopping, food prep, and breakfast service.
  • Order and manage a complete inventory for the operation
  • Manage daily property operations, including manage guest room cleaning by housekeepers, laundry.
  • Property/facility maintenance – provide ongoing preventative maintenance services.
  • Groundskeeping
  • Assume the role of Inn spokesperson in the absence of the owners and all emergencies.
  • Comply with all Illinois Liquor Control Board rules and regulations as they might apply to this property.

• Financials
  • Understand and work toward achieving all business objectives created by the owners and reviewed every month.
  • Prepare weekly and monthly operations reports.

Compensation Package includes the following:

• Compensation – is based on the level of experience and includes full-time employment year-round.

• Incentives – an incentive plan will be established the first 30 days based on mutually established benchmarks for marketing, increased revenue, overall profitability, guest satisfaction, and meeting overall objectives established with the owners.

• Housing – the Owner shall provide housing in a designated area of the property with all utilities (electricity, water, garbage, internet) included. The Innkeeper(s) shall obtain a renter's insurance policy and provide all food and alcohol for personal consumption and maintain the property in acceptable condition. The Innkeeper(s) will not keep pets unless approved in advance by the owners. A written agreement will confirm if a pet is approved.

• Equipment – a computer, printer/scanner, and mobile phone will be provided for business use during employment.

Only applicants with current hospitality lodging experience at a similar type and size property will be considered.