Operations Manager for Northern AZ Inn

About us
Concierge 4 B2B is the recruiting firm, hiring on behalf of our client for a Park Operations Manager. Our client’s company is a a thriving, family-owned business with a diverse portfolio.  Their passion lies in transforming real estate into exciting business ventures. 

If you’re eager to become a vital part of our expanding family and embody values like excellence, ownership, teamwork, continuous improvement, and grit, we want to hear from you!

This is an immediate, permanent, direct hire position.  Please note, housing is not included. 

Where You’ll Be:
You’ll be working as a Park Operations Manager at a charming boutique property surrounded by the breathtaking Ponderosa pines of Northern Arizona. This peaceful escape is perfect for those looking to unwind, explore, or simply soak in the natural beauty of the area. With thoughtfully curated accommodations, scenic views, and easy access to outdoor adventures, The Strawberry Inn provides a welcoming and memorable experience for every guest. It’s a true mountain retreat, blending comfort with the charm of small-town living.

Overview:
As the Park Operations Manager, you’ll ensure the property runs like a well-oiled machine. Your key duties will include:
•    Providing concierge services, troubleshooting issues, and making guests feel special.
•    Hiring and managing the cleaning staff to ensure immaculate accommodations.
•    Conducting quality control checks to meet and exceed guest expectations.
•    Being on-call in the evenings to promptly address guest concerns.
•    Overseeing repairs and coordinating with contractors to maintain the property year-round.
•    Assisting the cleaning team and accommodating special guest requests as needed.

If you’re a natural leader who thrives on organizing teams, solving problems, and lending a hand, this role could be perfect for you!

Qualifications:
•    Excellent time management, organizational, and interpersonal skills.
•    Proven track record of delivering quality service.
•    Master of team building, hiring, and leadership.
•    Reliable transportation.
•    Must relocate Northern Arizona.
•    5+ years of experience in hospitality or retail, with at least 3 years in a management role.
•    Must have a heart for Hospitality.

Compensation:
●    Salary: $50,000 - $60,000 annually
●    PTO: 10 days to recharge
●    Healthcare: Because we’ve got your back
●    Paid Holidays

Core Values:
We’re looking for someone who shares our core values and is excited to contribute to a team that is:
•    Focused on excellence by consistently raising the bar.
•    Embracing ownership by taking charge and seeing projects through to completion.
•    Committed to teamwork while fostering individual growth and responsibility.
•    Dedicated to continuous improvement, always seeking ways to better serve our guests and refine our processes.
•    Demonstrating grit and perseverance, especially when challenges arise.

Perks:
•    Be part of a growing team and help us build efficient systems.
•    Work in a top-rated, luxury destination known for unique and curated guest experiences.
•    Enjoy competitive pay in a laid-back, nature-filled environment.
•    Opportunities for couples: one of you is handy, and the other is a born manager? We’d love to have you both on board!
•    Collaborate with a remote team that includes local experts, a digital concierge, and a tech-driven guest experience team.
•    Focus on team building, conflict resolution, and creating a supportive work environment.