Management Couple - St David, AZ

RV Resort is looking for a Management couple to be responsible for the daily operations of their RV resort located in St. David, AZ. The resort has 215 RV sites and 12 casita rental units. This park has been recently renovated and is still a work in progress.

Duties include assuring quality and customer service standards, ensuring all rules and regulations are adhered to by guests and staff, identifying and resolving problems, operating and training others to operate reservation software, monitoring system operations, determining improvements, and implementing change, with guidance of park owners. Duties also include managing costs and expenditures, promoting and marketing the property to generate increased revenue and business. Analyze opportunities for incremental revenues.

 JOB DUTIES:

• Respond in a timely manner to guest and prospective guest inquiries.
• Through marketing and activities, work to increase reservations and occupancy and further promote the RV Resort. Work with the owners to draft marketing plans.
• Ensure there is a high level of service consistent with The Lakes at St. David RV Resort philosophy.
• Ability to work long hours during peak season.
• Receive and resolve guest complaints.
• Coordinate workamper selection and training while ensuring all team members comply with appropriate policies and operational procedures.
• Work with the park owner to quickly and effectively address issues that could adversely affect the operation of the park or guest satisfaction.
• Enforce park’s rules and regulations.
• Monitor and reconcile petty cash and checking account expenses.
• Balance daily income and prepare bank deposits. Take deposits to the bank, as needed.
• Collect and wrap quarters from laundry facility.
• Oversee capital expenditure improvements with the guidance of the park owner.

REQUIREMENTS:

• High School Diploma or GED
• Previous experience in the RV park/resort/hospitality industry. 5 years minimum preferred
• Ability to provide legible written reports
• Ability to work well independently as well as on a team
• Intermediate computer proficiency including the ability to use email and the internet
• Ability to learn campground software program, Reservation Key.

COMPENSATION:

• In return for your excellent skills and abilities, we offer a salary of $40,000 - $60,000 based on your experience. 
• FHU RV Site