Housekeeping ($15/hr) - Staunton, VA

OUR BIGGEST CHALLENGE

The Housekeeping department is responsible for ensuring we provide our guests with impeccably clean facilities. We pride ourselves on spotless floors, smudge-free mirrors, and perfectly tucked beds. Housekeepers are responsible for the overall cleanliness of the campground including the public space areas and all accommodations to the highest standards. All areas should be efficiently cleaned within the allotted times while providing great guest service. DAY IN THE LIFE

A typical day always begins with the deep and genuine commitment to being on the most hospitable team in the world. You will take persistent ownership of the cleanliness of the public spaces by refreshing them at least once an hour. You will also be trusted and responsible for preparing accommodations to standard for incoming guests by collaborating with the Guest Services team to ensure a seamless arrival and departure experience. 

WHO YOU ARE:

You might be right for this position if you are excited by the idea of working with a team that is mission and values-driven. We put the team above all, and expect the same from you.

YOU ARE A FIT IF YOU ENJOY:

Performing the daily, weekly, and monthly cleaning programs for specific buildings and facilities. 

Using appropriate cleaning chemicals on appropriate items and only as trained. Do not mix chemicals together or use straight out of the original bottle. Must use appropriate safety measures such as gloves. 

Returning Lost and Found items to their owners. 

Providing excellent and friendly guest service by being attentive, responsive, and helpful to all guests’ needs. Greeting guests at every opportunity by demonstrating a friendly welcome. 

Presenting a positive impression with a well-groomed appearance, smile, and proper uniform and name tag. 

Submitting a list of supplies (i.e. toilet paper, paper towels, garbage bags, cleaning supplies and equipment, etc.) that need to be replenished on an as-needed basis to the Community Manager. 

Reporting all broken or damaged items within all campground buildings, facilities, and premises. 

Reporting all guest problems, requests or complaints to the Campground Manager and following-up to resolve the issue. 

This job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. 

EXPECTED RESULTS 

Clean and well-maintained campground buildings. 

Job duties completed in an efficient, timely manner. 

Guest feedback that reflects satisfied happy guests as related to the cleanliness of the campground and attentiveness of housekeeping staff. 

Friendly greeting, smiles and professional attitude dedicated to serving the needs of our guests. 

An attitude that demonstrates cooperation and team spirit with all team members. 

Timely reporting of all guest concerns and requests, as well as follow-up and corrective action on the areas under the team member’s responsibilities. 

Using safe work practices to avoid accidents of both guests and team members. 

JOB QUALIFICATIONS 

Basic reading abilities 

Must have a valid drivers license 

Ability to work under wet and slippery conditions 

Must be able to work nights, weekends and holidays 

PHYSICAL REQUIREMENTS 

Must be able to lift up to 50 pounds, lift and carry 25 pounds regularly 

Able to push and/or pull approximately 100 pounds occasionally 

Requires the use of hands/fingers to handle or feel 

Long periods of standing, bending, kneeling and walking (80%)

Able to work inside and outdoors frequently and in various climates 

Capable of moving safely over uneven terrain 

Our Hospitality's Mission

We are on a mission to be the most hospitable team in the world.

Our Hospitality’s Values

We put our team first: We believe that the most important hospitality we extend is to our team members. The way we treat one another sets the tone for how we treat everyone.

We make them say “WOW!”: We are passionate and determined to "WOW!" our team members, our guests, our community, and our partners at every interaction.

We express gratitude: We appreciate that our team members and guests have many options for where to spend their time. We are committed to proving to them that they've made the right decision.

We get better every day: We are always growing, learning, and ready to drive change. When we stumble, we admit fault and get back on our feet. We are in the constant pursuit of excellence in everything we undertake.

We are steadfastly resourceful: We do more with less and will do whatever it takes to overcome a challenge.

We give back: We strive to leave the biggest positive impact on the communities where we operate. Their success is our success, and we want to see them win.

Our Hospitality is committed to the full inclusion of all qualified individuals. As part of this commitment, our Hospitality will ensure that persons with disabilities are provided reasonable accommodations.