Hiring Flexible Workamping Couple - Goodlettsville, TN

POSITION SUMMARY

We are seeking a couple with a passion for guest services, camping, and finding ways to WOW our guests; and the energy to brainstorm new ideas in making this little "stop over" park into a place people come to gather and get a taste of the Nashville Scene outside the hustle and bustle of downtown Nashville. The Guest Services department is responsible for ensuring we deliver an amazing guest experience at every interaction. We’ve never met a stranger who didn’t quickly become a friend. We love to help our guests find what they need, even when they didn't know they were looking for it. And boy are we good at doing that. Guest Services team members are responsible for guest registration, front desk, escorting, firewood sales, store sales, and all guest-facing relations.

About the location:
This campground is open year-round, with our In Season being between April 1 and October 31. We are in Millersville, a very small town just 18 miles north of downtown Nashville (about a 25 minute drive during calm traffic conditions). The city of Goodlettsville is just 4 miles away, with tons of dining, shopping, and entertainment options. This park is a little rough around the edges, with a splash of charm. We are working on updating the sites as we are currently battling grass overgrowth, and have plans to upgrade pedestals from 30AMP to 50AMP and do some reconfiguring to enhance the guest camping experience. We are actively trying to implement special amenities to offer our guests -- complimentary breakfast, live music, movie night, holiday celebrations, shuttle service to downtown, etc... Two words we always keep in mind are "one more" -- Get the guest to stay "one more night", get them to buy "one more item"...

We aim to be the most hospitable company in the world, driven by our six core values:

We put our team first: We believe that the most important hospitality we extend is to our team members. The way we treat one another sets the tone for how we treat everyone

We make them say "WOW!": We are passionate and determined to "WOW!" our team members, our guests, our community, and our partners at every interaction.

We get better every day: We are always growing, learning, and ready to drive change. When we stumble, we admit fault and get back on our feet. We are in the constant pursuit of excellence in everything we undertake.

We express gratitude: We appreciate that our team members and guests have many options for where to spend their time. We are committed to proving to them that they've made the right decision.

We are steadfastly resourceful: We solve problems. We do more with less and will do whatever it takes to overcome a challenge.

We give back: We strive to leave the biggest positive impact on the communities where we operate. Their success is our success, and we want to see them w

SPECIFIC DUTIES

Provide superior guest service in person and over the telephone by being enthusiastic, attentive, friendly and helpful.

Greet all guests with a positive attitude and a well‐groomed appearance, a smile, recognition and a proper uniform and name tag.

Handle all guest issues with respect by listening and acknowledging their concerns.

Follow all guidelines and procedures regarding the handling of registrations, reservations, store sales, and refunds.

Follow specific cash and credit card handling procedures and properly use the computer, cash register, credit card, and various other front desk equipment.

Handle daily, weekly, and monthly scheduled stocking and cleaning for the front office and store.

Coordinate and ensure the success of all on‐site activities, including food service and themed events.

Promote local attractions through value card sales, referrals to other company-managed campgrounds, and by being knowledgeable of all national and local advertising and discount programs.

This job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

EXPECTED RESULTS

All guests are greeted immediately with friendly, helpful and professional guest service delivery.

Demonstration of a positive attitude with guests, management, team members, and vendors.

Careful and accurate money handling.

Well‐groomed appearance and appropriate, clean uniform and name tag.

Attention to detail when taking reservations and/or registering guests.

JOB QUALIFICATIONS

Hear and speak the English language fluently

Knowledge of point of sale systems and cash register operation

Ability to work nights, weekends, and holidays

Excellent customer services skills

Ability to maintain confidentiality

PHYSICAL REQUIREMENTS

Must be able to lift up to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

Ability to respond to telephone calls, hear issues, give direction while viewing computer screens

Long periods of standing (80%)

Ability to bend, stoop, kneel, crouch, and climb

Requires the use of hands/fingers to handle or feel