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WHY DO WE SHOW EXPIRED LISTINGS?

Develop and maintain an interior cleaning schedule for regular and deep cleaning for all properties

Assist the housekeepers with specialty cleaning or household projects

Ensure that each residence is stocked with the principal’s desired toiletries, personal items, cleaning products or anything requested by the principal

Daily survey of the home and the interiors of all the dwellings

Oversee inventory of household items, personal products, office supplies, linen closets and ensure all inventories are organized and current

Under the direction of the EM, coordinate home repairs when needed (includes HVAC, security systems, professional cleaning, plumbing, electronics, appliances, AV/IT) and notify manager of the property

Help manage and maintain household computers, phones, network, entertainment and security systems

Receive and record incoming packages and deliveries

Shop for household items and maintain an electronic inventory of supplies

Run household errands as required

Create floral arrangements and installation of seasonal/holiday décor

Oversee the care of all family pets

Manage online accounts, i.e. Pandora, Amazon, etc.

Organize storage areas and maintain inventory

Oversee wardrobe maintenance and inventory of loan items

Execute projects as assigned by the Chief of Operations (COO) and EM. Generally, projects will be smaller in scale i.e. ordering new sheets and towels, scheduling repair of a television/light fixture

Follow procedures and checklists for each property and update as needed

Notify EM when any art is moved

Collaborate with Worldclinic and ensure residence kits are current at each property and notify Worldclinic when medications are used

Ensure service providers/vendors are using sign in/out log and signing confidentiality agreement

 

 

Travel Responsibilities:

 

Pack principal’s clothing and personal items and send in most efficient manner to destination prior to their arrival

Create and maintain electronic packing inventory for each trip so it’s quick and easy to retrieve and review the items that were sent

Travel as needed between properties/destinations when required

Unpack clothing and personal items and place items in the appropriate place for principal’s comfort

Ensure that homes are properly prepared and ready for the principal’s arrival; home should be meticulous and in working order prior to principal’s arrival

Review and execute pre-arrival checklist prior to arrival

Ensure easy transitions between residences for both family and staff

Oversee seasonal move to/from Seaspray. Responsible for specific items to be sent back and forth between residences: Biomat, Elliptigos, bicycles, etc.

Coordinate travel with principal’s assistants and assist as needed

 

 

Staff Management/Development Responsibilities:

 

Create and implement training module (on-boarding) for housekeepers

Train housekeepers to implement the highest of standards at all residences and on cleaning procedures

Supervise the quality of housekeeper’s work and conduct daily inspection of interiors

Lead staff briefings when EM isn’t present or as assigned by EM

Review and approve weekly time sheets including overtime for housekeepers when required (usually at a seasonal property or destination)

When assigned, provide orientation for staff new to a property on the following topics: safety, emergency contacts, calling procedures, location of fire extinguishers, tour of home and dwellings, alarms, walkie-talkies, home systems, and coordinate any training like a driving tutorial

Participate in interviewing new staff when requested by COO

 

 

Service Responsibilities:

 

Ensure that each residence has a consistent feel and that the housekeepers understand the principal’s preferences

Provide personal and concierge service/assistance to family and guests and support for activities/events including all fitness training programs

Oversee and manage guest arrivals/departures including special requests, food, and concierge services

Advise all interior staff on upcoming household activities including events, guests, and timing of particular activities so house operations can run as smoothly as possible

Run personal errands for principals and guests

Represent principals in gracious manner when interacting with vendors, answering the phones and doors, taking messages, and receiving deliveries

Events: DOC will take the lead on events and work closely with Principal’s Personal Assistant (PPA) and principal on organizing/executing events

Review and comprehensively understand all aspects of the event at least three weeks prior to event date or earlier; complete Event sheet and share with PPA and EM

Oversee: food and beverage, table setting/service, décor, flowers, rentals

Coordinate additional staff and/or vendors as required

Supervise set-up and ensure smooth running of the event including temperature, lighting, music, talent/guest speakers

Act as point of contact for event

Provide meal set-up (set the table) and bartending services for family and guest

Serve meals when needed

Oversee exercise/activity equipment: maintenance, inventory, and support during events, kite equipment, hunting bows, bicycles

Coordinate pick up and drop off of family and staff when working at seasonal property

 

 

Financial Management and Reporting:

 

Assist and coordinate with family office in the OK to Sign procedure

Obtain necessary approval for large purchases or expenses

Reconcile credit card every month and return detail and receipts in timely manner

Petty cash reconciliation

 

 

 

Applicant Qualities:

 

Must have previous experience working in a semi-formal style residence

Must be flexible with work schedule

Applicants must be service oriented and self-starters

Applicants should be energetic with a strong work ethic, strong English communication skills and ability to anticipate needs of principals

Applicants should have a neat and polished appearance

Must exercise discretion and maintain confidentiality at all times

Must have a valid driver’s license with clean driving record