General Manager(s) for an Eco-Lodge in Costa Rica

A 12-room boutique hotel in Guanacaste, Costa Rica is seeking to hire a General Manager(s) to oversee the day-to-day operations and marketing activities. The lodge has been in operation since 2018 and is rated as the #1 accommodation in our area. The lodge is located just 200m away from a beautiful beach in a quiet neighborhood just 30 mins away from the tourist hub of Tamarindo. Our lodge offers a relaxing bed and breakfast experience for guests looking to get away from the crowds and enjoy the tranquillity of nature. The lodge hosts all-inclusive retreats, weddings, and other gatherings as well as groups and individual travelers.   

We are currently looking for an experienced live-in General Manager(s) to spearhead our team of 5-7 employees. This role would be ideally suited for a couple with complementary skills who can share the responsibilities at hand. 

General Manager(s) will oversee all operations of the hotel including, but not limited to: front office management, customer relations, sales and marketing, housekeeping, maintenance, retails/gift shop, breakfast and juice bar operations, and event management and will lead the support staff in the implementation of the operations strategy and hotel vision. 

Ideal candidates will possess the following:

- Bachelor/Diploma/College Degree in Business/Marketing/Administration or minimum 2 years of experience in a similar managerial role in hospitality
- Experience managing a team of employees 
- Fluent in English, conversational level Spanish
- Problem solver with a positive can-do attitude
- Excellent customer service skills (people person)
- Team player
- Work well under pressure 
- Experience working/living in a developing world country, ideally in Central America
- Drivers license with a clean driving record
- Knowledge of Microsoft Office (particularly Excel and PPT) and experience with administrative and accounting tasks 
- Experience working with Front Desk Management systems (desired but not mandatory)
- Willingness to relocate to Costa Rica and reside on the property for a minimum of 1 year 

- Sales and marketing experience is desired but is not mandatory.