General Manager and Restaurant Manager - Old Forge, NY

Award-Winning Waterfront Resort in the Southern Adirondacks

General Manager | Job Description

Are you looking for a new opportunity to grow with a dynamic team and company of hospitality professionals changing the way guests stay and explore the Adirondacks?  Are you independently-driven, do you thrive in positions of leadership, are you looking to join and help lead the team of an award-winning, waterfront resort in the Southern Adirondacks? If so, then this unique opportunity might be for you. Please review the job description below and if you feel you qualify and might be a fit, then submit your resume and get in touch with us today!

The General Manager will be reporting directly to the Regional Manager of Weekender,  as well as the CEO and Founder of the overarching company, Weekender.

The General Manager will be responsible for the following, but not limited to, main functional areas of running the day-to-day operations of the resort, which includes standard hotel style rooms and cabins on the lake, 1 restaurant, and weddings and events.

FRONT DESK

Manage and Oversee Front Desk

Responsible for most (virtual and some time on property) front desk hours-Managing reservations, customer service and guest experience

Responding to all reviews

Handling any customer complaints or issues 

Gaining knowledge of repeat guests needs, curating experiences and quality of stay for each unique guest as is in line with brand standard 

Rate and grid management 

Developing pricing strategies and packages

Answering phone and handling any after hour emergencies or calls from in-house guests in a time; be available holidays and weekends

Managing employees, setting schedules, submitting payroll

Managing time off and scheduling according to forecasted revenue and budgets

Able to build and retain a team

Controlling payroll costs to associate with business needs 

Act as HR department to resolve all employee issues

HOUSEKEEPING

Support and Drive Housekeeping Department

Support housekeeping roles in duties such as cleaning common areas, helping with hot changes on busy weekend, keeping up with laundry etc

Paying close attention to and maintaining outside appearance and gardening

Managing contractor and vendor relationships, inventory and procure all cleaning items, linens so forth and manage communications, and payment coordination with the accountant. 

Maintaining an organized sense of urgency in housekeeping 

Maintain quality standards of cleanliness

Checking rooms for cleanliness prior to guest arrival 

MAINTENANCE

Support and Drive Maintenance

Scheduling maintenance as needed, whether repairs and maintenance, or project-based, or emergency situations

Property physical plant maintenance oversight and management of work orders for maintenance person and outside contractors to bid and handle, in coordination with existing policies for approval of expenditure from Cheryl and Keir for proposed work needing to be done

Able to handle smaller maintenance tasks and able to earn working knowledge of physical plant maintenance in order to best assess, resolve and address any issues that arise

Able to do yard work, deep cleaning and other tasks in shoulder seasons when team prepares property for seasonal opening

FOOD AND BEVERAGE

Work closely with the Head Chef and Restaurant/Event leadership team to provide a cohesive operation for guest experience and high quality standards

At times be ready and willing to support restaurant team as needed and willingness to work as a cross utilized team member and example to all employees

SALES

All Sales functions (answering phone calls/texts/emails from potential customers looking to book and existing customers in a timely manner with a focus to converting to sale and delivering a superior and memorable guest and customer service experience

Training certain employees in Cloudbeds (reservation system)

Creating special offers and promotions based on seasonal business

Driving on-property organic social media and marketing content

Attending a monthly sales/marketing meeting

Coordinating and managing the local revenue management function at Great Pines in coordination with Weekender strategy and team

Event organization and working closely with event manager for proper service and execution of property strategy and service level
 

MARKETING
 

Sending Email Blasts to our contact list and maintaining this database and managing marketing plan and implementation

Posting relevant content on social media accounts 2-5 times per week as well as instagram stories when relevant

Leading the marketing function with direction and guidance from CMC (Chicago Marketing Consultancy), our marketing agency, on a to-be-determined clear division of responsibilities and roles, and schedule of marketing activities

Attending a monthly marketing/social media meeting 

Other miscellaneous activities falling under the purview of General Manager of the business and property

Make and effort to regularly attend business related meetings or community events to maintain a positive presence in the community

Note: this isn’t an exhaustive list of roles/responsibilities. Furthermore, job duties may change to meet the current demands of the position and seasonality.

This is a salaried position and is paid on a bi-weekly basis. In addition to this competitive base salary there is a potential option for management quarters on property or off-property stipend. There is a seasonal bonus program where you have the opportunity to earn up to a certain amount in addition to your salary based on performance in revenue, customer service/reviews and hitting or coming under budget. 

A benefits package will be available later in 2022 for managers of Weekender properties to include 401k, health insurance plan of some kind, and professional development opportunities for continuing education and career advancement training and pathways.
 

FOOD AND BEVERAGE PORTION (Duties could be split amongst the couple)

The Food & Beverage Manager will be reporting directly to the Regional Manager of Weekender,  as well as the CEO and Founder of the overarching company, Weekender.

The  Food & Beverage Manager will be responsible for the following, but not limited to, main functional areas of running the day-to-day operations of the restaurant and bar the event operations at the resort, and managing all Food & Beverage Staff, and working directly with the Chef and the General Manager. 

The Food and Beverage Manager will be responsible for the following major areas of responsibility and oversight, in regards to both the Restaurant & Bar operation as well as for onsite catered events for weddings and private parties on property.

QUALIFICATIONS

Must have restaurant experience, including serving and bartending

Must have experience on the line, both behind in light cooking, prep work and in front of line expediting

Experience in kitchen equipment cleaning and maintenance

Must have experience in Health Department codes and Serve Safe requirements

OPERATIONS

Must be willing to take on regular shifts to meet payroll budgets and in understaffed situations such as bartending, serving tables, cooking, dishwashing

Drafting and completing contracts for wedding couples and events in regards to all details, pricing and timeline of event/wedding in coordination with events planning manager

Update menu, work with EC to cost menu- experience in this required to maintain optimal profitable menu and avoid loss

Managing dining reservations, customer service and guest dining and overall experience 

Responding to all reviews left in regards to the Lean-To restaurant

Handling any customer complaints or issues 

Curating and managing the day-to-day dining experience for both guests of the hotel and other visitors from the local community or other hotels

Maintaining and organized sense of urgency in completion of work and the flow of the restaurant

Maintain quality standards of cleanliness, code standards through health inspections and tidiness of restaurant

Managing employees, setting schedules, submitting payroll

Managing time off and scheduling

Controlling payroll costs to associate with business needs, staffing needs and success of events and daily service 

Hiring, Training and Termination of of employees 

Training of employees on PMS systems, sales functions and other duties

Training employees on property service guidelines and restaurant knowledge

Work closely with the Head Chef and Hotel General Manager and team to provide a cohesive operation for guest experience and high quality standards

Managing vendor relationships with ordering both food and beverage

Ordering as needed for restaurant production and assisting the Head Chef with ordering

Keeping a weekly inventory of beverages on property in order to make insightful and none-wasteful ordering decisions

Noticing any maintenance issues/needs throughout the restaurant in regards to equipment and handling repairs as necessary 

Other miscellaneous activities falling under the purview of Food and Beverage Manager

Daily, weekly and monthly sales projections and food purchasing budgets in conjunction with the Head Chef

SALES

All Sales functions for the restaurant AND for events

Creating special offers and promotions of product based on demand, holidays, etc. to attract business and sell inventory

Attending a monthly sales/marketing meeting discussion production on trends

Event organization and working closely with event manager for support

Working closely with customers who reserve the resort for their events
 

MARKETING

Posting relevant content on social media accounts 2-5 times per week as well as instagram stories when relevant regarding the restaurant and events

Assisting in the marketing function of the restaurant and event business at Great Pines with organic social media posting and activity 

Attending a monthly marketing/social media meeting 

Make and effort to regularly attend business related meetings or community events to maintain a positive presence in the community

Note: this isn’t an exhaustive list of roles/responsibilities. Furthermore, job duties may change to meet the current demands of the position and seasonality.

This is a salaried position and is paid on a bi-weekly basis. In addition to this competitive base salary there is a potential option for management quarters on property or off-property stipend. There is a seasonal bonus program where you have the opportunity to earn up to a certain amount in addition to your salary based on performance in revenue, customer service/reviews and hitting or coming under budget.