Front Desk Agent-4 to midnight and overnight on call shift - Ticaboo, UT

POSITION SUMMARY

The primary responsibilities of a Front Desk Agent involve checking in and out of hotel guests, creating walk-in reservations, answering phones and general guest questions while adhering to Ticaboo guest service and sales standards.

SUPERVISION

Reports to the General Manager, and works with another guest services supervisor and housekeeping supervisor and room inspectors as a cross trained supervisory team.

QUALIFICATION

• High school graduate or equivalent.
• Must possess basic math skills and have the ability to handle money accurately.
• Basic knowledge and/or ability to be trained on computer software.
• Customer service oriented.
• High school diploma - required
• Willing to work holidays and weekends - required
• Able to communicate verbally and written in English
• College degree - preferred
• At least 2 years’ previous customer service experience - preferred
• Hotel experience - preferred
•  Driver’s License with satisfactory driving record - preferred
• Microsoft Office knowledge - preferred

ESSENTIAL FUNCTIONS

Responsibilities include (but are not limited to):

• Ensure work standards and check lists are posted and adhered to.
• Check guests in and out of the lodge.
• Maintain a professional, clean, image and demeanor with guests at all times.
• Relay accurate resort, property and area information to guests.
• Take accurate reservations via the phone.
• Inform guests of additional services and amenities the resort and affiliates offer.
• Read the logbook and most recent MOD report to ensure knowledge of all events.
• Ensure that the guest request log, welcome call log, and complaint log are completed and followed up.
• Own all guest requests and ensure they are followed up within 15 minutes of the request.
• Ensure all guest room moves are noted and completed and cancelled if applicable.
• Deliver amenities, luggage assist, maintenance duties.
• Responsible for handling a cash bank, signing in and out.
• F&B responsibilities: Coffee service, guest service area, and other duties as required.

PHYSICAL REQUIREMENTS

• LIFTING:                                                                       30 lbs.
• STANDING:                                           MOST OF THE TIME
• REACH ABOVE SHOULDER:                               FREQUENT

• BENDING                                                              FREQUENT
• STOOPING:                                                          FREQUENT
• CARRYING:                                                           FREQUENT
• WALKING:                                                            FREQUENT

• SITTING:                                                                          RARE