FEATURED JOB OPENING: Resident Property Manager Team Ruxton Property - Towson, MD

Postion Summary:  The Resident Manager team is responsible for  the day-to-day operation of an assigned self storage property in accordance with established company policy and procedures and within applicable state law.  This includes, but is not limited to, rental of storage units, providing excellent customer service, promoting the company and business in a professional manner to attract, retain and improve our customer base, and maintaining a clean, safe and visually attractive storage facility in keeping with the highest level of quality assurance and competitive excellence.

Essential Duties and Responsibilities:  include, but are not limited to, the following.  Other duties may be assigned as required.

• Answer all incoming calls without unnecessary delay and within established company guidelines.  Promptly greet and provide excellent customer service to walk-in and telephone customers.  Anticipate customer’s needs and provide all information needed to encourage a prompt lease decision and customer satisfaction.
• Be knowledgeable and keep current of storage unit rules, agreements, limitations, pricing, time limits, etc.
• Present a courteous and professional image at all times when on company premises, when performing any work related duties off-site, and when in contact of any kind with customers or potential customers.
• Create and maintain customer and property related files as established by company policy and outlined in the Property Operations Guide
• Provide prompt, courteous and reliable service with regard to taking/receiving customer payments – let the customer know that we appreciate their business.
• Work to promptly resolve customer problems and complaints, keeping the DM informed and involved as needed to reach an equitable solution for the customer and the company and to establish lasting customer satisfaction
• Ensure that the self storage property, including building(s), units, grounds and parking areas are maintained in the highest standard of quality with regard to cleanliness, safety and visual appearance to retain competitive advantage.  Perform daily/weekly property maintenance, including but not limited to cleaning units, sweeping, mopping, removing debris, wiping windows, etc., as established by company policy and outlined in the Property Operations Guide.
• Ensure that the property is open for business at all times at the established times of the day and days of the week and that lights, gates, elevators, doors, etc. are in good working order (or are promptly reported for repair).
• Ensure that adequate customer supply sales inventory is maintained, e.g., packing boxes, tape, and door locks, etc.
• Promptly and accurately prepare, maintain and update required daily, weekly and monthly reports and submit to the DM for review, verification and approval as established by company policy and outlined in the Property Operations Guide.
• Accurately manage and report daily receipts including manual point-of-service (POS), cash drawer, daily count logs, etc., within the timeline and format established by company policy and outlined in the Property Operations Guide.
• Make daily bank deposit runs and maintain accurate bank deposit records.
• Conduct a daily storage unit inspection confirming inventory availability and ensuring each unit is secured and rent ready.
• Work closely with District manager to receive training and coaching when needed, striving to exceed all company expectations.

Qualifications and Skills:

• Education, must have High School degree or equivalent G.E.D. and minimum one year related retail sales experience and/or property management experience.
• Excellent Communication Skills, both oral and written:  must be able to effectively read, write, interpret and communicate safety rules, company and operational policies and procedures, regular and special reports, correspondence, lease agreements, etc.
• Good Mathematical Skills, must be able to calculate figures and amounts such as discounts, interest, percentages, area, circumference and volume, and apply concepts of basic algebra and geometry. 
• Excellent Reasoning Ability, must be able to solve practical problems applying concrete as well as subjective variables to reach an equitable and satisfactory solution for the customer and the company, and ability to understand how individual tasks/functions relate to a broader task/goal/function.  Good ability to multi-task and prioritize.
• Good Computer Skills, Must have a working knowledge of computer system (PC), related software and business machines, must be proficient with Intranet navigation, Microsoft Word and Excel (or equivalent), copier/printer/fax, cash register and point-of-service (POS) software, etc.
• Professional Appearance and Work Ethic, must at all times present a professional image in accordance with established company standards including excellent customer service skills and ability to effectively resolve disputes, promote the company’s business and attract/retain customers.  Must have willingness/ability to be at work at the assigned times/days and consistently perform job duties with a positive attitude and attention to detail consistent with the company’s expectation of superior business standards.
• Work Schedule Flexibility, must have the ability and willingness to work in one or more locations, independently or with a partner and work before and after regular work schedule as needed.  Weekend and holiday work hours are part of the regular work schedule. 
• Valid Driver’s License/Good Driving Record, must have a valid driver’s license, good driving record, and willingness/ability to drive to make daily bank deposits, etc.
• Pre-employment Screening, must be willing to submit to pre-employment background check and drug testing.

Benefits

• Competitive salary, based on experience
• Performance based incentive program
• Onsite paid company housing
• Medical/Dental/Vision/FSA programs
• 401(k) plan with company matching contributions
• Paid vacation and sick leave
• Paid Holidays
• Paid training program
• Discount wireless programs
• Company sponsored events

Physical and Environmental Expectations:  The employee(s) will generally split time between an office environment and outside work tasks. While performing the duties of this job, the employee(s) are required to do some lifting and carrying (up to 50 lbs.), bending and climbing (stairs, step stools, ladders, etc.), moderate walking and exposure to seasonal weather conditions (wind, rain, snow, heat, cold, etc.).  The noise level in the work environment is usually moderate.  Ability and willingness to meet physical and environmental expectations, with or without accommodation, is required.