FEATURED JOB OPENING: Resident Manager Couple for Boutique Hotel - Santa Cruz, CA

Posted: 2/3/2018

The ideal couple applicant must have hotel experience, excellent customer service and communication skills, enjoys interacting and caring for guests, has excellent computer skills, honest, self-motivated, energetic, organized, can multi-task and is ready, willing and able to perform handyman tasks.

Job responsibilities include the following but not limited to:

·      Manage the day to day business operations including reporting and reconciliation

·      Welcome guests with a tour of property. Provide exceptional guest service to all hotel guests.

·      Manage all guest reservations by phones & online in a professional and courteous manner.

·      Responsible for rate management internally and with externally with third-party vendors.

·      Handle all guest requests and/or concerns in a professional and courteous manner including any conflict resolution.

·      Oversee social media accounts including Facebook, Instagram, Constant Contact, and other marketing for the hotel.

·      Prepare and set out continental breakfast daily.

·      Supervise housekeeping staff including daily inspection of cleaned rooms.

·      Perform general maintenance of property – all with a “can do” attitude.

·      Manage inventory of hotel supplies including cleaning supplies and linens.

·      Responsible for laundry maintenance for towels and blankets only – external service for all other linens.

·      Must have computer and internet skills in order to operate our online property management software and external booking engines.

Qualifications and Skills:

·      Must have prior resident manager experience in hotels (required)

·      At least one individual must have property maintenance experience

·      Excellent oral and written communication skills

Basically, we are looking for someone with an owner’s mentality - we want you to treat our hotel like you own it!

Salary based on experience. Compensation package includes spacious apartment with ocean views, all utilities paid and scheduled time off. No smoking, no children. Vehicle required. Couple must be in good health. Must have excellent references and a background check required. Position available immediately but does require prior hotel resident manager experience.