Community Manager/Couple - San Tan Valley, AZ

COMMUNITY  MANAGER/COUPLE

Job Summary

• The Community Manager/Couple will administer and maintain all phases of community operations to include personnel functions, leasing, community maintenance, monitoring market conditions, budget control, advertising and resident relations. In this position, Cal-Am is offering a competitive compensation package to include housing, benefits and salary.

General Accountabilities

• Identifies and addresses issues associated with a supervisory position.
• Hires, trains, coaches, and evaluates on-site employees.
• Takes appropriate disciplinary action in response to insubordination, misconduct, and lackluster performance.
• Thoroughly documents employee/resident incidents as they arise.  
• Provides staff with direction, guidance and tools to for performing well.
• Performs variety of tasks in calm and controlled manner.
• Plans and schedules work in advance.
• Reaches decisions quickly based on available information.
• Takes initiative to research and complete projects.
• Acts as innovative and/or creative source to consider solutions to problems.
• Provides clear and concise instructions for effective management of on-site staff.
• Develops integral team that effectively sells quality and professionalism of the company.
• Conducts staff meetings on regular basis.
• Performs duties to attain the highest levels of resident service.
• Responds promptly to employees/customer’s needs and concerns.
• Determines needs of customers while being pleasant, cheerful and tactful.
• Performs variety of duties associated with payroll/financial reporting and monitoring.
• Negotiates to maximize the benefits for organization.
• Processes and approves payment of invoices on a timely basis.
• Ensures completion of various daily, weekly and monthly reports in timely and accurate manner.
• Reviews reports and makes operating recommendations.
• Monitors Budget Control Log and regularly reports variances.
• Reports or offers recommendations for community capital improvements or repairs, the development of job specifications, bid acquisitions, contract developments and negotiations, etc.
• Prepares and inputs remote timesheets and payroll-related information accurately and in a timely manner.
• Survey and understand market conditions and competition.
• Develop and implement marketing plan.
• Reviews renewals and prepares budget increase recommendations according to operating budget and market conditions.
• Prepares and follows guidelines of community operating budget, and makes recommendations for ways to maximize income and minimize expenses.
• Performs variety of duties associated with leasing/marketing and community functions.
• Supports overall marketing efforts and offers input and suggestions in regards to promotions, advertisements, etc.
• Analyzes and monitors community market conditions to anticipate market changes or trends that could affect the profitability of the community.
• Monitors closing ratios of leasing associates to ensure requirements are met and provides additional training as necessary.
• Supervises the planning and implementation of, and attends and monitors, various community recreational and social activities.
• Ensures staff is implementing resident retention and renewal programs.
• Supervises and ensures collection of all rent and other Community income.
• Inspects Community common areas, models and vacant units on a regular basis and completes the community inspection report.
• Reviews and approves or rejects resident applications.
• Understands and complies with state landlord-tenant law and Fair Housing laws and standards.
• Performs variety of duties associated with maintenance and related programs.
• Monitors maintenance activities to ensure resident requests and preventative maintenance programs are being performed according to company standards.
• Makes recommendations and oversees the editing of the community newsletter.
• Becomes active in local business community and develops rapport with residential community.
• Attends and participates in training seminars as requested.
• Ensures all on-site staff has enrolled in and completed necessary courses.
• Transports residents and/or prospective residents via motorized vehicle throughout Community grounds; runs errands as necessary.
• Performs other related duties as assigned or requested.
• *The Company reserves the right to add or change duties at any time.

Job Qualifications

• Minimum Education: High School
• Minimum Experience: 2 Years of on-site management
• Minimum Field-of-Expertise: Residential or commercial management experience, including supervisory responsibility.
• Preferred Education: Bachelor’s Degree
• Preferred Field-of-Expertise: Sales/multi-family leasing experience
• Valid driver’s license and good driving record.
• Yardi Accounting Software a plus, but not mandatory

Competencies

• Problem Solving - Identifies and resolves problems time efficiently; Gathers and analyzes information; Develops solutions; Uses reason.
• Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Manages project team activities.
• Managing People - Includes staff in planning and decision-making processes; Makes self-accessible to staff; Develops subordinates' skills and encourages growth; Seeks to improve processes, products and services.
• Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Conserves company resources.
• Oral Communication - Speaks clearly and persuasively; Listens and gets clarification when necessary; Responds informatively to questions.
• Written Communication - Writes clearly and concisely; Edits work; Varies writing style to meet specific needs; Presents data effectively; Able to read and interpret written information.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives.
• Teaching/Training & Clearly explains concepts; Varies presentation style to satisfy different learning needs.

Physical Demands

• Occasionally required to be in stationary position.
• Occasionally required to move about inside and outside.
• Occasionally required to communicate.
• Occasionally required to use hands or arms.
• Occasionally required to bend or lift.
• Occasionally required to lift light weights (less than 25 pounds).
• Occasionally required to lift moderate weights (25-50 pounds).
• Occasionally required to lift heavy weights (50 pounds or greater).
• Finger dexterity required.
• Hand coordination required.
• Specific vision abilities required for this job include: close vision, distance vision, ability to adjust or focus.