Campground Operations Managers - Sherwood Park, Alberta, AB

THE OPPORTUNITY:

CAMPGROUND OPERATIONS MANAGERS at Resort

Reports to: GENERAL MANAGER

Who we are:

• Our Resort is a family oriented campground 15 minutes southeast of Sherwood Park, Alberta which has operated for over 50 years. 
• The campground consists of just over 200 sites with various servicing and amenities including washrooms, laundry facilities, store, pavilion, cabin, beach and water activities as well as pickle and volleyball courts.
• The campground is open May 11^th – Oct 15^th and operations run from March 15^th to Oct 31^st.
• The resort has approximately 10-12 staff with fluctuating numbers throughout the season.

Who you are:

• You are a true operators and natural leaders – you enjoy interacting and working with people including staff, guests, and contractors and you understand the complexities of the daily tasks in this type of role.
• You have strong property management experience including supervising staff.
• You have a keen eye for detail and understand numbers; you enjoy working within budgets and meeting financial targets.
• You are a master of administrative duties and possess strong attention to detail with the ability to prioritize, delegate where necessary and juggle multiple job functions.
• You have marketing skills and sales experience and understand the impact of social media in the hospitality business.
• You are proficient using computer systems and have strong expertise in Microsoft Office including Word, and Excel; you are familiar with on-line reservations systems and accounting software.
• You have a valid driver’s license.

Your responsibilities:

• Emanate a positive, energetic attitude to please guests and motivate staff.
• Provide exceptional customer service and ensure customer complaints are tended to with a sense of urgency to achieve full satisfaction.
• Administer capital expenditure program.
• Oversee and maintain water, wastewater, electrical and groundskeeping throughout the facility.
• Oversee property maintenance staff to ensure visual appeal and upkeep of infrastructure.
• Supervise team member selection, training, scheduling and development and ensure all team members comply with appropriate policies and procedures.
• Manage all aspects of the resort including guest sites and on-site buildings (store, laundry facilities, beach and sporting activities).
• Ensure company policies and procedures, including all health and safety guidelines, are communicated to and adhered to by staff.
• Utilize and be proficient in booking systems used within the resort.

Requirements:

• High School Diploma
• Post Secondary Certificate/Degree or Trade preferred
• Previous maintenance experience in a campground or RV resort, or related experience preferred.
• Demonstrated knowledge of and broad experience in general maintenance techniques and repair work.
• Willing to work weekends and at times long hours to keep the campground operational.
• Ability to endure seasonal temperatures as working conditions require constant outdoor work.
• General knowledge of janitorial work, plumbing, electrical, and grounds maintenance.
• Proficient skills in operating various hand tools, power equipment, and commercial machinery.
• Ability to provide legible written reports.
• Successful applicants will be required to submit a background police record check before hiring.

Perks:

• Year-round accommodations including utilities included with the contract.
• Company Vehicle provided.
• Cell Phone provided.
• Salary commensurate with experience.

We appreciate all applications; however only those applicants selected for an interview will be contacted.