Campground Manager(s)/Host(s) - Floyd, VA

The campground manager will be responsible for the following:

- MUST LIVE ON SITE IN YOUR OWN RV

-Assist the GM with utilizing and protecting all campground assets

-Research annual independent reports regarding recent trends in the campground industry

-Find and implement ways to make the campground superior

-Strive to create a positive campground culture by integrating small events for campers (i.e. potlucks, local bands, dances, themed weekends, etc.)

-Ensure campground events are in legal compliance with the assistance of the GM

-If sponsored by ownership, attend and represent Chantilly Farm at industry conferences

-Oversee all grounds and make recommendations to the GM regarding maintenance and development

-Act as the primary POC for all guests entering the campground

-Updates to all streams of revenue to ensure consistent collection of revenue

-Act as the POC for hospitality software partners and assist with website changes

-Maintain an attractive and lucrative Camp Store

-Assist in the upkeep of pertinent signage for outbuildings and merchandise

-Assist the team with marketing strategies as needed (i.e. promotions, special rates)

-Act as primary liaison between all long-term leasers and the main office

-Enforce campground rules/regulations with professional discretion

-Oversee all aspects of guest experiences and recommend improvements to GM 

-With the team, assure the highest quality of industry-leading customer service

-Resolve customer complaints in a quick, polite, and retention-oriented manner; report in detail unresolvable complaints to the GM in a quick and reasonable manner

-Assist in the routine cleaning of all company outbuildings; quickly report maintenance issues to the GM

-Once notified of a possible emergency which threatens life, assets, or peace, the Campground Manager is responsible for contacting emergency services immediately without delay

-Create periodic reports

-Other duties as necessary