Job description

To manage the RV Resort in such a manner that it will be recognized as one of the brightest, cleanest, friendliest most profitable destination RV Resorts in the area.

The Manager will work with the direct supervision of an officer of Management Company.

The Manager will be directly responsible for the supervision, delegation to, and performance of all staff.

Must be able to lead and interact with customer/guests and team members in a positive, pleasant, helpful, and professional manner at all times. Manager is required to provide regular customer service training to staff.

To have prepared and maintained, in a timely manner, accurate, onsite financial information for continual submittal and review by Management Company to operate in the most efficient and profitable manner.

The manager must regularly inspect that which has been delegated.

Much of the print advertising i.e., Trailer Life, Woodall’s, and will be initialized by Management Company. Grass roots marketing will be directed by Management Company and initialized onsite. Hosting and/or involvement in community events will be necessary to promoting the continued sense of community.

The manager will hire, train, motivate, follow up, evaluate, recognize, reprimand, and terminate employees. Diligent hiring of staff with positive attitudes is essential in achieving the highest level of customer service. The Manager will be required to become familiar with Employment Development Department guidelines. All terminations must be pre-approved by an officer of Management Company.

The manager will submit a weekly Managers Report including comments regarding current occupancy comparing current year over previous, occupancy, financials, performance of key supervisors, staff meetings, customer service training, comments on profit enhancement plan and any unusual challenges.

The manager will have weekly meetings and daily huddles with supervisors as necessary to maintain resort standards. Regular bi-monthly staff meetings are mandatory for all staff. These meetings will be used to delegate, convey pertinent operations information including customer service procedures and workplace safety. All meetings will be accompanied by a written agenda to include initials from each attendee. Copies of these documents will be forwarded to Management Company upon completion.

Must always maintain a clean, well-organized, safe work/recreation environment. The manager will be required to become familiar with Workers Compensation procedures and OSHA requirements. Mandatory bi-weekly safety meetings will be accompanied by a written agenda including documentation in the form of initials from each attendee.

Will need to evaluate all current systems i.e., rotational maintenance program, office procedures etc. to make recommendations on an annual basis.

Will be required to interact with the local government agencies to help promote local tourism, stay informed of local interests, and assist in the obtainment of any necessary permits for RV Park.

Must exercise professional courtesy in all dealings with Public or Staff, including but not limited to:

Professional demeanor in all manners of communication on telephone, park radios or communication devices, e-mail, and notices provided to Guests and Staff

Courteous and respectful dialogue with staff in team meetings or individual discussion

Refrain from the use of profanity, racial inferences, or disparaging comments in the presence of Staff or Public

Respectful and constructive dialogue with Public and Guests, representing (Name of Resort) in the highest regard at all times

Dutiful implementation of all assignments given by Superiors, with no dissenting opinions voiced to Staff or Public

Desired Minimum Qualifications:

Education: 2 years AS degree or equivalent.

Five years RV park recreation management in comparable size RV park.

Two years hands on personnel management experience.

High level of enthusiasm.

Thorough understanding of computer principles including hardware and software.

Thorough understanding of reservation software.

Valid Drivers license.

Necessary Knowledge, Skills and Abilities:

Keen ability in managing personnel and positive guest relations.

A natural ability with numbers; problem solving and creativity.

Keen ability in providing excellent customer service and training.

Skill in operating listed equipment.

Thorough knowledge of recreation facilities operations.

Must possess strong verbal and written communication skills.

Tools and Equipments used:

Microsoft Computer system, 10 key calculator, copier, fax, credit card terminal, cash register, phone system and Motorola communication radio, power tools, hand tools, tractors, janitorial equipment, and vehicles.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, employee is frequently required to stand, walk, bend down, listen, verbally communicate, lift, and carry objects up to sixty pounds, reach above their heads, push equipment, and sit for long periods of time.

Chain Of Command: The Manager will report directly to the Vice president(s) and/or President. The Manager will be directly responsible for the supervision and performance of all staff members.

Scope of Authority: ·

The Manager may exercise any day-to-day operations procedure without notifying a principal of Management Company.

The Manager must notify a principal of Management Company in advance, when possible, if one of the following sample scenarios takes place: natural disaster, fire, workplace injury, employee termination, infrastructure challenges, contractual agreement alterations, red tag for work in progress.

The Manager must never do the following:

Enter into a business related contractual agreement without prior written approval from a principal of Management Company. Make unauthorized purchases using (Name of Resort) monies. Terminate staff or alter staff wages without prior approval from a principal of Management Company.

Authority to Purchase: Manager will have the authority to purchase legitimate business related items or supplies for up to $200.00 per occurrence. However, detailed receipts including supplier name, date, and total amount of purchase will be submitted to the accounting department for proper categorization. Without express consent from the Management Company, unauthorized purchases are limited to $200

Pay Rate: Discussed Durring Interview