Campground Management - Yellowstone National Park

Live. Work. Explore. as a part of our Lodging team in Yellowstone National Park!

Are you enthusiastic about hospitality, people, and beautiful places? By working at Yellowstone National Park, you will get all three! As part of our Lodging team, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to our guests!

We operate 9 lodging facilities with over 2,000 guest rooms across 6 locations throughout Yellowstone. Guest accommodations include cabins and hotel rooms ranging from rustic to modern. We’re hiring Campground Employees to Live. Work. Explore. this summer in iconic Yellowstone National Park!

Job Summary:
Campground managers are responsible for daily upkeep of campground sites, cleaning & maintenance of comfort stations, giving campers outstanding guest service experiences and being subject matter experts on all things camping in Yellowstone National Park.

The Details:
Position Type: Seasonal
Season Dates: April - November 
Schedule: Typical schedule is 40 hours, 5 days/per week (may include weekends, evenings, and holidays)
Housing: Free RV site with full hook-up

Why Yellowstone National Park?
We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire in Yellowstone, and proud stewards of the park.

Life in Yellowstone:

• Free on-site laundry facility, Wi-Fi (limited bandwidth), and utilities included
• No Wyoming state taxes deducted from your paycheck
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

Benefits and Perks:

• Free Employee Recreation Program (recreation centers, athletics, gear rentals, seminars, van trips, hiking, and more).
• Employee discounts on retail, food & beverage, lodging, and activities in Yellowstone
• Employee discounts at local gateway communities
• Access to maintained campgrounds and back country campsites inside and around the park
• Over 1,000 miles of hiking trails inside the park itself
• Fresh air, breathtaking views, and clear night skies
• World-class wildlife viewing of bison, elk, moose, wolves, bears, and more
• Approximately 500 geysers (the largest concentration in the world) and hot springs, including Grand Prismatic, the third largest in the world

Responsibilities:

• Resolve guest problems skillfully with a willingness and desire to understand a guest's viewpoint and to take necessary steps so that the guest is satisfied when they leave. Train employees to do the same.
• Address employee concerns.
• Develop the Assistant Campground Manager through leading by example, training, and constructive feedback.
• Assist the Assistant Campground Manager and Lead Attendant(s) in providing constructive feedback, HIGs, and documentation when needed to the staff.
• Regulate shift coverage for optimum effectiveness by scheduling staff according to business levels and labor standards.
• Maintain an accurate computerized guest registration system by monitoring out-of-order sites, maintenance holds, retains, double bookings, and other reservations.
• Ensure Kronos is being reviewed and approved daily, and complete payroll reports on a daily/weekly basis for all CG/CS personnel.
• Oversee accounting procedures: proper bank storage, accurate cashier reports, cash drops, and handling of payments and refunds on the Lodging Management System.
• Managers at Madison Campground and Fishing Bridge RV Park will also handle the Controller functions for their operations following correct procedures as trained by GAO.
• Ensure daily paperwork is completed in a timely manner and accurately, including daily reports, Manager’s Log, EOA form, and guest refund tracking sheets.
• Control the inventory of supplies and forms and ensure inventories are taken prior to orders being placed.
• Assure timely inspections and repair of CG/CS facilities.
• Organize and maintain CG/CS records and equipment in accordance with Lodging Department policies.
• Ensure PCI Compliance guidelines are trained, followed, and enforced.
• Ensure lost and found and Key Security policies are trained, followed, and enforced.
• Ensure that the CG/CS staff is following Xanterra’s environmental policies and procedures.
• Become familiar with and train emergency fire evacuation and safety procedures as needed.
• Perform other duties as assigned

Qualifications:

• Human relations skills. Must be a "people-person" who thrives on public contact
• Strong management skills, including ability to supervise and motivate employees.
• Ability to train and fine-tune skills of the employees in a logical and professional manner.
• Ability to work quickly and thoroughly when under pressure.
• Knowledge of basic computer programs (Word, Excel and Outlook).
• Knowledge of Lodging Management Systems computer programs.
• Ability to effectively handle and prioritize multiple situations and tasks.
• Must be flexible and open to changes in procedures.
• Strong organizational and administrative skills
• Communication, sales, accounting, and computer skills.
• Knowledge of Yellowstone National Park and surrounding communities.

Physical Requirements:

• Drivers License for driving company vehicles
• Lifting/carrying up to 40 lbs
• Standing for long periods of time and walking up and down stairs as well as outdoors
• Frequent standing, walking, reaching outward and above the shoulder for up to 6 hours per shift.
• Repetitive motion of arms, wrist, and hands for up to 7 hours per shift.
• Moving boxes of firewood and bags of ice outward and above the shoulder to a maximum height of 5’6” for extended periods.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.