Boat Storage, Service, and Rental Associate - Ticaboo, UT

Department:  Marine Services

Job Status: Full time

FLSA Status: Hourly

Reports To: Director of North Lake Powell Marine Services

Job Type: Seasonal with possible Year-Round Position Available

Positions Supervised: None

Work Schedule: Five-day work week with hours varying as need demands.

POSITION SUMMARY: Provides houseboat and pleasure boat dry storage, service and repair, launch and retrieval, marine retail and parts,  and rental services to boaters and recreational users of the lake, located 12 miles away.

QUALIFICATIONS:

• Prior experience working in customer service or retail, preferably with a general knowledge of boat related services.
• Strong written and verbal communication skills by phone, email, and face to face
• Experience and ability in using computer software and Microsoft office programs.
• Strong business and personal ethics.
• Expert ability to turn employee or customer confrontation into a positive business outcome.
• Strong, sales, and customer service ability and experience.
• Personal passion for outdoor adventure that translates to the guest experience.
• Some mechanical and operational experience in boats preferred, or a mechanical aptitude to learn basic operation and mechanics.
• Prior experience or ability to learn to operate and navigate water craft.
• Ability to operate autonomously frequently and take direction and accomplish set tasks and projects.
• Ability and willingness to exhibit leadership at all times, at work, and in employee housing/outings by being a positive role model.
• Able to live and work in a unique, remote “off the grid” location and environment that can have limited resources at times.
• Positive, persuasive, business and interpersonal skills required.

Essential Functions:

• Performs all services related to boat storage and services daily
• Provides courteous, accurate, customer service on a daily basis
• Accurately records all records, list and cash handling procedures
• Ensures safety of guests, employees and rental equipment.
• Ensures cleanliness and operation of Boat and watercraft rentals.
• Ensures compliance with all local, state, federal and National Park Service, regulations, licenses and requirements for all operational areas.
• Protects company revenue and limits company liability through following SOPs, safety practices and business directives.

POSITION QUALIFICATIONS

Competency Statement(s)

• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Adaptability - Ability to adapt to change in the workplace.
• Self-Motivated - Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative.
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Honesty / Integrity - Ability to be truthful and be credible in the workplace.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
• Safety Awareness - Ability to identify and correct conditions that affect employee safety.
• Responsible - Ability to be held accountable or answerable for one’s conduct.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.
• Patience - Ability to act calmly under stress and strain
• Tolerance - Ability to work successfully with a variety of people
• Team Builder - Ability to convince the department staff or group of people to work toward a goal.
• Reliability - The trait of being dependable and trustworthy.
• Energetic - Ability to work at a sustained pace and produce quality work.
• Accountability - Ability to accept responsibility and account for his/her actions.
• Familiarity with mechanical marine systems and parts preferred

SKILLS & ABILITIES

Education: Highschool or equivalent education

Experience: Some relevant boat services related experience strongly preferred.

PHYSICAL DEMANDS

N (Not Applicable) Activity is not applicable to this position.

O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)

Physical Demands

Lift/Carry

Stand F

Walk F

Sit F

Manually Manipulate C

Reach Outward F

Reach Above Shoulder O

Climb O

Crawl O

Squat or Kneel O

Bend O

Grasp F

Speak C

10 lbs or less O

11-20 lbs O

21-50 lbs O

51-100 lbs O

Over 100 lbs O

Push/Pull

12 lbs or less F

13-25 lbs F

26-40 lbs O

41-100 lbs O

Other Physical Requirements

• Vision (Near, Distance, Color, Depth)

• Sense of Sound - Radio and Telephone Communications

• Sense of Smell

• Sense of Touch

• Ability to wear Personal Protective Equipment (PPE) - OSHA Required Items

• Sense of Balance and tolerance to heat, cold, dust

WORK ENVIRONMENT: Indoors in store/retail/environments. At a desk, on the phone using email, software and POS systems. Some exposure to an outdoor hot, dusty high desert environment. In and around equipment and vehicles (ATVs, boats, cars, trailers, jet skis).